The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com
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What happens when an experienced hotel technology leader uses AI to extend what his team can build, analyze, and improve? In this episode, Bill Legrand, Executive Director of Commercial Applications at VAI Resort in Glendale, Arizona, shares how he has used AI-assisted development to build roughly a dozen internal applications while preparing one of the industry’s most ambitious new resorts for…
What if the biggest opportunity in hotel technology isn’t making your team more efficient - but removing entire workflows from the equation? Kurien Jacob (KJ) of Highgate Technology Ventures argues that nearly every major hotel software category is now vulnerable to AI-driven disruption. Few people have had a better vantage point on that shift. Before helping lead Highgate Technology Ventures, KJ…
What if the biggest competitive advantage for the next generation of hotel owners is knowing when not to fly a flag? In this episode, Skift Editor-in-Chief Sarah Kopit - formerly a managing editor at Bloomberg - joins Hotel Tech Insider to unpack why more hotel owners are questioning the economics of traditional franchise relationships. Her reporting reveals a surprising shift: while actual…
How do you modernize the technology behind 70 hotels without overwhelming the people responsible for running them? In this episode, Peter Twachtman, CEO of Lark Hospitality, explains how one of the fastest-growing independent hotel management groups is building a scalable technology and operating model across more than 70 properties in 22 states, Mexico, and Canada. Lark specializes in independent…
What if your front desk could generate millions in incremental revenue - without adding staff or compromising the guest experience? In this episode, Geoffrey Toffetti, CEO of Frontline Performance Group (FPG) , shares how his company evolved from a hospitality consulting firm into a SaaS platform now used by nearly 3,000 hotels to improve frontline performance, increase guest satisfaction, and…
What happens when the biggest threat to hotel owners isn't brands, OTAs, or labor costs—but AI? In this episode, Sloan Dean, former CEO of one of the largest hotel management companies in the United States, shares why he believes the hospitality industry's incentives are fundamentally broken, which hotel technologies actually move the needle, and why many operators may be underestimating the…
What if your hotel ran itself - an “army of AI agents” handling everything from reservations to check-in - while your staff focused entirely on guests? In this episode, Aejaz Sodawala, CEO of Yanolja Cloud Solution, shares a forward-looking blueprint for how hotel tech is evolving - from fragmented systems to unified, AI-driven platforms powering over 33,000 hotels globally. Takeaways: Why data…
In this episode, Amano Group Managing Directors share how a 1,300-room urban hotel operator executed a full-stack overhaul—switching PMS, rethinking integrations, and redesigning the guest journey around automation, not tradition. This isn’t theory. It’s a live case of what happens when you treat your tech stack as infrastructure, not tooling. Key Takeaways: How to rebuild your tech stack around…
Most hotels are trying to deploy AI on top of broken data. In this episode, the founder of Nomse—managing 26 independent hotels—explains why fixing your data layer is the real prerequisite to turning insights into daily decisions. Why AI fails in most hotels: Without clean, connected data across PMS, marketing, finance, and operations, AI outputs lack context and produce little value. How to turn…
Most hotel tech stacks are overbuilt and underused. This one isn’t. In this episode, Harmeet Mann—CEO and cofounder of a 30+ property management firm—breaks down how her team runs high-performing hotels using simple systems, tight workflows, and a stack that’s largely not hotel-specific. Key Takeaways: • How to eliminate operational silos across properties by structuring communication and task…
What if the biggest mistake hotels make with technology isn’t adopting it too slowly—but using it to reinforce outdated assumptions about how guests want to interact with your property? In this episode, Matt Dybing, Co-Founder and COO of Nuvho, shares a candid look at how leading operators are using automation, revenue systems, and smarter distribution strategies to outperform competitors. Nuvho…
