Resources that help you build a company people love
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Beth Trame, who built support teams from scratch at Square and Lyft, before a decade at Google, joins Mat Patterson to talk CSAT, criticism, and psychological safety, and shares an inside view of what it takes to build a customer feedback loop. Read the full article
Customer Portal gives your customers a secure place to view support conversations, follow new responses, and stay informed across their company. Read the full article
From greeter checklists to retiring outdated ID quizzes, here are 7 ways banks can improve customer service both in-person and online. Read the full article
Hiring a more diverse group of support professionals benefits your own team as well as your customers. In this episode, Tom Walker shares the approach he and his team took when expanding Zapier's own support team, and his recommendations for others who want to do the same. Read the full article
Native SMS brings text messaging into Help Scout, so your team can support customers over SMS without breaking conversation continuity. Read the full article
Learn how to adopt AI in financial services customer service by sequencing from the lowest-risk internal uses to customer-facing automation. Read the full article
Discover the 7 best AI chatbots and agents for customer service and read our in-depth reviews that compare each platform's features and pricing. Read the full article
Help Scout's MCP server is now generally available, bringing secure, read-only access to your customer conversations into the AI tools your team already uses. Read the full article
Discover the 7 best email ticketing systems and read our in-depth reviews that compare each platform's features, pricing, and ideal use cases. Read the full article
Understand the 5 types of customer complaints, create a process for handling them, and build a team that turns upset customers into loyal ones. Read the full article
