Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety,…
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In this episode of the Habitual Excellence Podcast , Ken Segel sits down with Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in Nursing at Memorial Sloan Kettering Cancer Center , to discuss what it takes to lead healthcare organizations through today's challenges while preparing for tomorrow's opportunities. Tracy shares why workforce well-being must go…
Communication is one of healthcare's greatest challenges, and one of its greatest opportunities. In this episode of Habitual Excellence , Ken Segel is joined by Richard Evans and Coleen Dunkley of New York-Presbyterian to explore how communication shapes the experiences of patients, families, and the healthcare workforce. Together, they discuss common misconceptions about generational differences,…
In this episode of Habitual Excellence , Ken Segel speaks with Dr. James Shamiyeh, Chief Operating Officer at University Tennessee Medical, about the organization’s Everyday Excellence journey and what it takes to build sustainable improvement in healthcare. Dr. Shamiyeh shares how UT Medical is moving beyond traditional improvement efforts by creating a frontline-driven operating system centered…
In this episode of the Habitual Excellence Podcast , Ken Segel speaks with Ben Schwartz, MD , a physician leader at Banner Health, about what it takes to lead large academic health systems in a time of rapid change and rising expectations. Drawing on his journey from practicing surgeon to health system executive, Dr. Schwartz shares how leadership today is less about having all the answers and…
How a systemic approach to continuously strengthening relationships builds high performing systems of care In this episode of the Habitual Excellence Podcast , Ken Segel, CRO for Value Capture , speaks with Jeremy Blanchard, MD , System Chief Medical Officer for North Mississippi Health Services, about what it takes to make value-based care real. Drawing on his background as an internal medicine…
Celebrating 100 Episodes of the Value Capture Podcast Top 10 Conversations That Shaped How We Think About Healthcare Excellence One hundred episodes. Hundreds of leaders. Thousands of moments that challenged how we think about leadership, systems, and what’s truly possible in healthcare. To celebrate the 100th episode of the Value Capture Podcast , we’re highlighting our Top 10 most impactful…
In this episode, Ken speaks with Meghan Scanlon, Director of Operational Excellence at Penn State Health , for a candid and hopeful conversation about a question many healthcare leaders quietly wrestle with: Why does chaos persist—even when we know better systems exist? Rather than placing blame on individuals, Meghan reframes the issue as one of implicit learning and inherited systems. Most…
Welcome to Episode #98 of Habitual Excellence , presented by Value Capture. In this inspiring episode, Geoff Webster, Chair of the Pittsburgh Futures Collaborative, and Ken Segel explore what it takes to create healthier, safer, and more thriving communities. Geoff shares how his public-health roots and community work taught him that real change begins when leaders challenge themselves, step into…
In this episode, host Ken Segel talks with Donise Musheno , Vice President of Perioperative Services at Lancaster General Hospital (Penn Medicine), about leading large scale operational transformation through trust, culture, and systems thinking. When she began, her team faced a 30% instrument defect rate and 9% case delays, issues that undermined efficiency and morale. By focusing first on…
In this episode, Justin McElhattan leads with humility in such a deeply authentic way that it took us years to convince him to be a guest on this podcast. We persevered because as the CEO and then Group President of Industrial Scientific, Justin brought to life the inspiring results and models to follow that Habitual Excellence leadership - rooted in safety - makes possible. And now he and his…
