A Texas woman watched in astonishment as an Amazon drone dropped her package into her backyard swimming pool.
What we know:
Lindsey Austen of Richmond, Texas, said she received an Alert that her package was out for delivery via drone delivery in Amazon’s Prime Air program.
What they're saying:
After hearing the drone’s loud buzzing, she went outside and saw the drone open its hatch and drop the package down in the pool.
"When it went into the pool, I was shocked," she said. "I don’t think I’ll be wanting any more drone deliveries."
Amazon releases statement
A spokesperson for Amazon released a statement to FOX 26 Houston on Thursday following the drone mishap.
"Prime Air provides customers with fast, reliable delivery across a broad selection of products and the response from customers using Prime Air has been overwhelmingly positive. Incidents are extremely rare, and when a delivery doesn’t go as planned, we learn from it to improve the experience and take steps to prevent it from happening in the future," the spokesperson said.
She added, "Amazon’s A-to-z Guarantee ensures customers can shop with confidence, knowing that we’ll make it right by offering a refund or replacement in the rare instances when items do not arrive as expected."
Amazon expanding drone deliveries
Amazon recently announced they’re expanding their drone delivery service to nearly 500 cities nationwide.
By the numbers:
The drone deliveries will be free for Amazon Prime members, while non-members will pay $4.99. Orders will also have to have a $50 minimum, otherwise a $2.99 fee will be added for smaller orders.
Dig deeper:
The drones will primarily fly in suburban areas, away from skyscrapers and major airports. Their payloads will also max out at a five pound limit for each drone. This is in addition to noise ordinances and other additional regulatory hurdles in every local community where Amazon operates.
The Source: This story was written with information provided by Lindsey Austen via Storyful. This story was reported from Orlando.
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