How To Launch A Knowledge Base Your Employees Can Trust In As Little As Nine Days
By separating actionable and foundational knowledge you can launch a trusted resource in days, not weeks
The Knowledge Champion
Thoughts, insights, examples, and best practices to transform the way we work & train.
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Plan for Change or Plan to Fail
Here’s a conversation I have all the time with trainers.
Why Knowledge Champions Rely on Recipes Instead of Memorization
No, memorization does not make employees faster
Training Customer-facing and Back-office Employees to Adapt to Change
Most training and documentation programs are designed without any consideration for change.
Where is the Water Going? Intercepting Tribal Knowledge Moments
Most documentation and knowledge management initiatives fail.
Train the Trainer: A System Designed to Fail When Transferring Operational Knowledge
Why it’s time to replace outdated training methods with scalable, effective solutions.
Employee Training - Classical or Jazz?
Classical and jazz musicians are very different.
What is Operational Knowledge? Inputs, Process, and Outputs
It is more complex, more unique, and changes more frequently.
The Need for a Knowledge Operations Platform
Why teams need to rethink how (and where) they transfer operational knowledge to employees.
Knowledge Management vs Knowledge Operations
How are you thinking about knowledge in your business?