Insightful articles that delve into life perspectives, business strategies, and the customer journey through the lens of personal experiences, observations, and
After four years of my regular study into the world of autism and supporting families, I realized that while professional therapies are essential, the real challenge often lies in the hours in between—the daily parenting at home. The idea for this fo...
I just read somewhere about Ray Kurzweil's view on pattern recognition posits that human intelligence, particularly in the neocortex, is fundamentally built on hierarchical layers of specialized modules that recognize, learn, and combine patterns, or...
An unexpected internet outage disrupted operations. Early morning staff, unaware of the issue, stayed idle, while L1 support was overwhelmed and could not effectively handle customer complaints. This simple failure was escalated to higher management ...
When I first raised this question with one of our CXOs, their immediate response included the familiar names of Bill Gates and Steve Jobs. Upon closely observing the unique passions that drive various entrepreneurial styles, I find the Highest Order ...
Almost a year has passed since I first introduced the concept of "Highest Order Pattern" into my vocabulary. Since then, I have been actively applying it to my observations in both work and daily tasks. Moreover, I have shared the principles of HoP t...
The hospitality industry epitomizes a realm where customers often perceive any service rendered to them as insufficient. Conversely, from the perspective of service providers, there's an innate desire to offer every conceivable treatment that can enh...
Frequently, colleagues, subordinates, friends, and acquaintances seek my input and advice on various matters, including ideas they have contemplated or decisions they may have already made. However, I have developed a tendency to hesitate or refrain ...
Yu-Kai Chou has introduced the Octalysis framework in the field of Game Theory. Within this framework, he describes a series of four stages that players typically go through during gameplay before deciding to exit the game. These stages are known as ...
Today, I had a day that was quite unusual compared to the regular ones. I spent a significant amount of time explaining some of the perspectives to my colleagues, which was the first time in a while that I had amassed such a substantial amount of con...