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False Summits

Adventures in Digital Transformation

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Read 9 days ago and current, but nothing has been published for 6 years.

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How to be a Good Corporate Tourist

As a consultant I spend much of my time in foreign cultures. Not only in different countries, but in organizations that are not “where I come from”. I have the opportunity to observe and learn about those cultures and they even pay me for it! We are tourists because we don’t intend to stay there indefinitely, and we are specifically there to look around, learn about the culture, and reflect our…

Mastering the mix: Five ingredients for digital transformation

Imagine – the whole family is coming over for a potluck, but no one knows what they need to bring, who is doing what, what’s already done, and that it’s dinner we’re making, not breakfast! The difference between a mediocre and memorable get together is focus

Value-Driven Digital Business

History is rife with inflection points, like the Brexit decision in the United Kingdom, or the 2016 election in the United States. Sometimes these events are instantly recognized as historic turning points, other times recognition comes slowly. One such slowly evolving inflection point began in the early 2000’s and has accelerated in the last 5 years—the transition from a cost-driven view of IT to…

What’s the Hurry? Building a Digital Enterprise

By Jim Highsmith and David Robinson Originally published on ThoughtWorks Insights

Courage – Critical Success Factor for Innovation

" It requires courage to innovate in a significant way." I’ve been thinking about this for a few days, and I can’t seem to shake the idea that courage is a critical success factor for successful innovation. And courage is something many organizations are sorely lacking.

Periodic Performance Reviews Suck

I’ve been working for over three decades. In that time I have seen dozens of different approaches to performance management and most of them suck. In many organizations performance management is not an integrated process with a clear goal, but rather a disconnected set of tasks that often fail to deliver maximum performance. In this post I’m going to focus on one of those tasks, the period…

SOPD – Second Order Problem Distraction

I came across a company today that reminded me of a problem solving trap that I call “Second Order Problem Distraction” (SOPD). SOPD happens when you are trying to solve a problem but get distracted by another problem that is related, but serves only to distract you from the root cause. This is a very common trap for a team to fall into and I believe it is responsible for a lot of product…

Amazing Customer Service

I just had the best customer service experience of my life.

Why I call this blog False Summits

I’m a self described technology wonk that likes to unplug from time to time, so I head outdoors whenever I get a chance.