Better forms and surveys
Live Last read · last published · next check
A few years ago Sharon Burton put out a call to women who had worked in technical communication to tell their stories. The collection, Women in Technical Communication: from typewriters to touchscreens; a history by the women who did the Continue reading... Book review: Women in Technical Communication edited by Sharon Burton
Why do people lie on forms and surveys and what can we do about that?
Many of us are considering how to include Artificial Intelligence (AI) in the services that we work on. And generally, we want to know whether adding AI is increasing or adding to the errors within those services. In a series Continue reading... How to think about error rates and data quality as we head into AI
Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both
My topic for 2025 was ‘error rates and data quality’, and it was a pleasure to run a workshop at the 2025 Service Design in Government conference. Sharon Dale worked with me on making some changes from the previous version, Continue reading... Garbage in, garbage out: Workshop at SDinGOV 2025
In this blog post we will help you to decide how to use the time you have with trainees to run a realistic and effective training course. We work as trainers ourselves, and we help new trainers to develop their Continue reading... How to allocate time effectively in a training course
‘Numbers and Nerves: Information, emotion and meaning in a world of data’ is an eclectic collection of chapters exploring the difficulties many of us have making sense of large numbers. In an age when we are bombarded with facts, statistics Continue reading... Book review: Numbers and Nerves: Information, emotion and meaning in a world of data
My theory is that to get the best out of any AI, it helps to start with good quality data. So my 2025 topic is error rates and data quality. In June 2025, I had a chance to get some Continue reading... Garbage in, garbage out: workshop at UX Connect Aarhus
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a variety Continue reading... Error rates and data quality at Agile Manchester 2025
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along the Continue reading... How to think about errors in services
