Dealing with Difficult People

If you feel like there's more rudeness in the world, you're not alone. According to John O'Brien, psychologist and author of "Rudeness Rehab," there's a pandemic of incivility. O'Brien says we're seeing bad behavior everywhere, from the streets to the workplace to even the operating room. As part of our Osher Author Talk series, host Henry DeVries talks with O'Brien about the physical and mental…