Finance teams often treat card payments as revenue, when a meaningful portion of it is still unresolved risk. Most finance teams are carrying that exposure largely blind to their exposure levels. Instead of treating card payments simply as revenue they should be categorised in the same way you would define risk buckets for mortgages or [ ] The post Revenue Up, Risk Hidden: The Card Payments…
A guide for eCommerce merchants with any level of fraud knowledge. This guide has been developed for eCommerce merchants with any level of fraud knowledge. It aims to provide a full and comprehensive overview of how to detect and prevent eCommerce payment fraud. Getting fraud prevention and detection right is important. However, if you are [ ] The post Beginners Guide to Payment Fraud Detection…
The appeal of increasing revenue in some cases by over 100% is what has SaaS entrepreneurs and their investors excited about PayFac, but how realistic is it and is it worth the effort? Becoming a ‘PayFac’ or Payments Facilitator is a growing trend within the SaaS industry. The reason this is happening is that SaaS [ ] The post Why SaaS Companies are Becoming Payments Facilitators [PayFac] appeared…
Most small businesses in particular retailers may not be aware of PCI-DSS. Why does it still exist and does it have a place in modern payments? The post PCI-DSS, a Scam Designed to Catch Out Small Businesses? appeared first on Duncan Malcolm .
It was the third call of the day: Duncan, do you think you could help us set up this new client? We re can t figure out how to add permissions so that they can edit their content… This was the topic of conversation for over 6 months. As the product became more popular and more clients [ ] The post Why settings and permissions could kill your B2B product appeared first on Duncan Malcolm .
A while ago a client asked me into their office. Do you think you can help us set our mobile strategy for our the next version of our app? When I looked at the reporting that was being generated it was all but meaningless. They were what is well coined as vanity metrics , created to [ ] The post Do your metrics make you feel uncomfortable? appeared first on Duncan Malcolm .
Ok, maybe a little clickbaity as a title. But fundamentally this concept is true from an innovation perspective. Who steals from whom? While co-founding EveryCity in 2007 I worked with a lot of start-ups, agencies and a few corporates. Over those two years the following became very clear, although to my knowledge rarely articulated together [ ] The post Why Digital Agencies steal from FinTech…
Marty Cagan heads up SVPG (Silicon Valley Product Group) and is a veteran product leader. This 1h46 talk of his at the Lean Product Meetup 25th January 2018 is really great stuff. He shares some of the key insights from his book Inspired which is a worthwhile read if you want to be a real [ ] The post Product is Hard by Marty Cagan at Lean Product Meetup appeared first on Duncan Malcolm .
I’m a big believer in keeping knowledge fresh and up to date. Whether that's a course, event, YouTube video or a good old fashioned book. In this article I run through some of my favourite places to learn about product. The post My Product Management Course Blackbook 2018 appeared first on Duncan Malcolm .
The My eBay area is a UI/UX horror show which I m not sure has been revisited since eBay launched last decade. I believe that the purpose of the area is to allow users to review items they are buying/selling and message other users. The closest analog from a classic eCommerce site would be a basket [ ] The post My eBay UI/UX Teardown Redesign appeared first on Duncan Malcolm .