# DESKLESS Field-tested ideas to equip frontline employees to do their best work every shift. Page: Feed: --- ## [Leadership development is failing frontline managers.](https://desklesswork.substack.com/p/leadership-development-is-failing) _2026-08-16 · JD Dillon_ It’s time to rebuild manager enablement from the ground up. ## [Abuse is not part of the job.](https://desklesswork.substack.com/p/abuse-is-not-part-of-the-job) _2026-07-16 · JD Dillon_ Protecting frontline workers starts long before a customer crosses the line. ## [Fixing the problem: quick quits](https://desklesswork.substack.com/p/fixing-the-problem-quick-quits) _2026-07-10 · JD Dillon_ The fight against frontline turnover begins before the first shift ends. ## [Retirements are accelerating the frontline capability crisis.](https://desklesswork.substack.com/p/retirements-are-accelerating-the) _2026-06-07 · JD Dillon_ A wave of exits is exposing a critical vulnerability: decades of operational knowledge trapped inside the heads of experienced employees. ## [We’re solving the wrong frontline problem.](https://desklesswork.substack.com/p/were-solving-the-wrong-frontline) _2026-05-29 · JD Dillon_ Reaching your frontline is just the first step. Earning people's trust is the real challenge. ## [Maybe we should stop sh\*t talking managers.](https://desklesswork.substack.com/p/maybe-we-should-stop-sht-talking) _2026-05-15 · JD Dillon_ The real AI opportunity is giving frontline managers permission to lead. ## [Rethinking labor models. Why revenue-based scheduling is failing the modern workplace.](https://desklesswork.substack.com/p/rethinking-labor-models-why-revenue) _2026-05-14 · JD Dillon_ A ruthless focus on efficiency is undermining frontline effectiveness — and customers are pushing back. ## [Introducing DESKLESS](https://desklesswork.substack.com/p/introducing-deskless) _2026-05-06 · JD Dillon_ A newsletter about how work gets done right on the frontline