Design Research. Ergonomics. Human Factors. Usability.
Inventing Design What is the meaning of design? This overwrought question comes up often amongst professionals, with conversations that go something like this: Designer: I’m an experience designer. Questioner: Oh, I thought you created user interfaces… Designer: Yes, but more than that, I enable user experiences through design. Questioner: Interesting. But don’t all designers do [ ]
Much is being written about the potential impact of the metaverse on consumers businesses, but little about how it will affect those creating it – the researchers, designers, developers who will define these new experiences. While emerging roles, skills tools will make design management more complex critical, human-centered methods remain at [ ]
Long time no see here over at the blog. I ve been remiss in sharing updates, one from last week, and two from last year: U. I. Joe A Real Experience Hero covers President Biden s recent executive order to improve customer experience across federal agencies. I discuss the impact of the order, but also [ ]
I had the opportunity to review the recently published Comparative Global Design Law, edited by Elizabeth D. Ferrill. The book provides an overview of international design intellectual property law and then dives into the details for the major IP jurisdictions, including China, the European Union, Japan, the United Kingdom, and the United States. This is [ ]
I have a new post on EY.com discussing the unique user experience challenges of COVID-19 exposure notification apps. In brief: Lack of awareness, trust and understanding impact the use of COVID-19 exposure notification apps. User-centered design methods can identify and proactively address issues of understanding and usability. Ongoing user feedback is essential to adapt and [ ]
New post on the EY Design Studio blog: When we conduct usability research, we listen for feedback about where people might be facing challenges interacting with their digital tools. With online meeting applications, users are verbalizing their struggles, nonstop. I’m willing to bet a lot of money that you’ve heard one or more of these [ ]
I was granted a patent as co-inventor of “System and Method for Preparing a Pharmaceutical Compound”. This is my 12th (dozenth?) UX-related patent, and certainly one of the more complex ones. Officially filed in 2015, the method combines information from an image verification system and a gravimetric verification system to ensure that a drug has [ ]
I wrote a short piece on Medium discussing concerns with conducting user research at this time. The key takeaway is that 'it’s essential to recognize that the purpose of user research is to understand how and why users are interacting with technologies and services in the present. We can only ask about and observe interactions [ ]
I wrote a brief reaction to Nielsen Norman Group s recent article on the topic of copying designs. While I certainly agree with NNG s take that it s bad practice to copy an ineffective design, they fail to consider copying designs in the broader context of intellectual property protection and infringement. Read my response Imitating Designs [ ]
I ve written a review of a terrific collection of essays that sit at the convergence of product design and intellectual property A History of Intellectual Property in 50 Objects. Read my review, entitled 'Objectifying IP' on Medium.