The Dialogue way
how we develop software for world-class care
The operational engineer
With 20 years in tech and early-stage startups, I comment on the life of a tech leader in companies big and small
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Latest episodes
So you are getting audited for SR&ED
For those familiar with the Canadian SR&ED program and about to get their first audit
Build vs. Buy
TL;DR: if you’re a VC backed startup building your typical customer facing SaaS, go ahead and embrace your Zapiers, your Segment integrations and other low-code shortcuts. It's good tech debt.
Selecting a CRM and a customer success platform
TL;DR: the right combination for my latest venture was our own CRM and using Zendesk and customer.io
Fractional CEOs and me
I’d been toying with the idea of going back to fractional CTO practice for a few years. When my most recent venture ceased operations in early 2023, I decided the time was ripe.
Enter the operational engineer
I'm super stoked to start publishing here, I've been keen to share some of my learnings of the years as a tech leader in north america across a number of small startups. This is my story.
Coming soon
This is The operational engineer.