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Back in 2004 (about 23 internet years ago) I started working on a cool priority management project. We were trying to build a hybrid application that was part helpdesk, part bug tracking, and part priority management. We basically built an internal ZenDesk on steroids. We were using a HelpDesk tool at the time and we baked-in a lot of those standard helpdesk features that you see everywhere. One…
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