On Conversations About Conversations, we explore what it takes to lead conversations that make a difference. Our guests are movers, shakers and difference makers. They are business leaders, writers, speakers, podcasters and more. What they have in common is they lead meaningful conversations in the world.
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Most of the relationship managers I coach do not know how to respond to objections about fees. The respond reactively. They explain and defend. They are weak. I've figured how to respond powerfully and I share that in this episode.
Identifying what you don't know is an assignment I gave my mentees in week three of a brand new mentor program because what you don't know in business, can hurt you.
Ralph Waldo Emerson said, "The first wealth is health". The Roman poet Virgil said, "The greatest wealth is health" and Mahatma Gandhi said, "It is health that is real wealth and not pieces of gold or silver". In the spirit of these three greats, I recorded a podcast and YouTube video about my health journey called: "How I Lost 40 Pounds of Fat While Putting on 10 Pounds of Muscle." I've spent the…
The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon , Audible and Kindle. In this class we teach you how to: 1. Use questions strategically 2. Ask tactical and calibrated questions 3. Integrate the FBI's Behavior Change Stairway Model Watch this episode and more on our…
The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle .) In this class we teach you how to: Prepare an agenda Use a consultative opener Read the defense Check for acceptance Watch this episode and more on our YouTube Channel: https://youtu.be/0TKKZ-0Opr8…
To celebrate the 5 th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations. WATCH the presentation YouTube: https://youtu.be/gAuc18yTayU Conversations About Conversations – Episode 312 #ConversationsAboutConversations #ConversationsAcademy
Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago. In preparation for celebrating the book's 5th birthday, we went back to the beginning and are now pleased to share with you never before seen footage. If you have to influence others through conversations, you will benefit from the ten important lessons in the book.…
Conversation Lab — How to Disagree Effectively If you want to learn how to get people to agree with you, this episode is for you. In this Conversation Lab, we discussed and then practiced 4 concepts: 1. Straw Man Arguments, 2. Steel Man Arguments, 3. The Socratic Method and 4. Rapoport's Rules Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit…
Being an extraordinary relationship manager means being extraordinary at using questions skillfully. In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, Motivators, Clarifiers, Continuers, Journalist (W's), Greasers, Hypotheticals, Sub-decisions, Confirms, Hooks/Engagers, Isolators, Interjectors and Helping Verbs (be, do and have). These concepts are from…
In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right." If you're committed to improving your skills in conversation leadership and management, I recommend listening to it. LISTEN to the podcast on Spotify, Apple, Amazon, Google or…
