Imogens, are you out there?
Just randomly dawned on me that I haven’t met anyone called Imogen in many years. Are any of you out there? Do you still exist?
Connor Gurney
Latest posts
Life lessons in the form of graffiti
Putting aside the political angle, which I try to stay relatively neutral on whilst writing here, this graffiti in Manchester city centre provides a remarkably solid foundation for living life more generally.
Trust in the customer service space
As Andy Marsh, CEO of the College of Policing, said recently about the media s trust in policing: “Trust arrives on a tortoise and it leaves on a horse.” I ll be thinking about that as I serve customers at my day job today.
AI is a paradox
For knowledge-based questions, it seems logical to assume that you’re more likely to ask an AI tool about things that you don’t know much—if anything—about than things you do. That inherently means that you’re less likely to know whether what it’s telling you is correct or not, or how to check. We’ll call it the [ ]
Why Is It Written In Pascal Case?
I was on a Northern Rail train recently and did what every autistic train nerd does best. That s right—I became the first human in recorded history to read the safety poster. My only question is Why On Earth Is It Written In Pascal Case? .
The Toilet Roll (Minimum Ply) Bill 2026
Just stopped at a train station and used the toilet but the toilet paper was worse than the schools of the 1960s and 1970s… It should be a legal requirement that any toilet roll in public places must be a minimum of two-ply, if not more.
Drops of Jupiter in Hanna’s hair
Back when I was a fresh-faced 16 year old, I was in a long-distance relationship (if I can call it that, given the benefit of a decade of hindsight!) with a girl called Hanna all the way from the United States of America. She was my first love, my first heartbreak, and my first real [ ]
Hi, little guy!
Just seen this little guy on my commute and managed to stand still long enough to photograph him. Cute, ain’t he?
The late David Hockney
I watched a documentary on BBC iPlayer a few days ago, which felt poignant after the death of Mr Hockney earlier this month. Being a big fan of bright and bold colours, I ve always been particularly fond of his painting of Nichols Canyon in Los Angeles. A rather remarkable man, by all accounts, with a [ ]
Customer service as a mirror of modern life
As my Now page will tell you, my day job is handling complaints for a major UK-based telecommunications company. My role sits in our executive complaints team, where we deal with the most serious of complaints—those sent to our senior bosses, to MPs, to the papers, and so on. One of the most fascinating parts [ ]