Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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Build better ServiceNow apps by understanding the full anatomy of successful ones. Today we cover process, build, and legacy anatomy to help your builds earn more success. MENTIONED IN THIS EPISODE: - ServiceNow Build Week - Document your solution or CJ eats your lunch - Outcomes, Outcomes, Outcomes, Outcomes - Catalysts ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects.…
People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow". This episode teaches you - The 3 Characteristics of TOP ServiceNow talent. - Creating "hard to fake" questions that reveal those characteristics. - Setting up virtual test environments. MENTIONED IN THIS EPISODE: - Understanding the limits of personal performance - Success on ServiceNow, without…
nullEDGE is a first of its kind virtual conference for ServiceNow professionals with a 40 speaker lineup focusing on delivering valuable insights you can use in your instances NOW. nullEDGE is on Oct 17, so REGISTER NOW . MENTIONED IN THIS EPISODE: - Jace Benson - Jeff Jessie - The Chuck Tomasi You Never Knew ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the…
Ever felt the post go live blues? Ever noticed momentum waning after a deployment? In this episode we explore ways to improve YOUR growth and success while keeping ServiceNow an engine of innovation in your enterprise. MENTIONED IN THIS EPISODE: The Power of User Councils for your ServiceNow Platform ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder…
"How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem. CJ & The Duke make the case to still learn platform fundamentals alongside AI. They also give tips on how AI might help accelerate your learning. MENTIONED IN THIS EPISODE: The Duke's questions to ChatGPT ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory…
We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - The Power of User Councils ABOUT US Cory and…
New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network. Discover her inside…
Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond. MENTIONED IN THIS EPISODE -…
Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable and so much more. ABOUT US Cory and Robert are…
We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!
Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Better at Communication Thanks to our sponsors, -…
It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNow - Travis Toulson - Role Explanations ---…
Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's…
ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the…
Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's…
In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Document Your Solutions Thanks to our sponsors, - Clear…
We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with…
The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes, outcomes, outcomes, outcomes Thanks to our…
Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, - Clear Skye the optimized identity governance &…
OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time…
Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - Clear Skye the optimized identity governance &…
Mark Bodman , ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…
ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You Need Thanks to our sponsors, Clear Skye the…
CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow . Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time…
Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very special thanks to our sponsor, Clear Skye the…
Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Episode 49 - Document ServiceNow Deployments Special…
Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are…
Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS , a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EHS outcomes. Request a Demo of SerenityEHS Now!…
Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance…
We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.…
ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on LinkedIn ABOUT US Cory and Robert are vendor agnostic…
We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Managing…
In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter . Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT…
We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the service automation, end user experience, and golden…
Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson , an industry leading ServiceNow SPM expert. - Ep059 What to Build to up Your Skill…
Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special thanks to our sponsor, Clear Skye the optimized…
We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts. CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money. ABOUT VIVIDCHARTS Check out VividCharts Register for Real Time virtual…
The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem. With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do. ABOUT US Cory and Robert are vendor agnostic freelance…
Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and…
Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects.…
All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator. Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our sponsor, Clear Skye the optimized identity…
In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world. In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23. We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory…
Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon . We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow…
A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Ep39 ServiceNow Customer Perspective with…
We're back from Knowledge23 with special guest Mark Roethof . We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ article mega thread . ABOUT US Cory and Robert are…
As ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their time back.…
Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight. What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built…
Many ServiceNow newcomers are asking about the Engagement Manager role. CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE: - Ep54 Perspectives with Pat…
ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade. We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn . We talk about Community's unique advantages, and what comes next. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN…
CJ & The Duke always say "build build build" to practice ServiceNow. This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow…
