Chris Baca and Jared Truby are professional Baristas and are here to introduce the world to Specialty Coffee! From placing in the finals of the United States Barista Championship multiple times, winning regional competitions, to leading training and education for some of the most progressive coffee companies around - these two have learned a ton about coffee and want to share it with you. Tune in for weekly interviews, tutorials, and general mayhem from the brothers from different mothers: Truby…
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[Encore] The Seven Steps of Service: How we train hospitality fundamentals
Originally aired January 25, 2025 Some exciting news: as we approach Cat & Cloud's 10 year anniversary, we are gearing up to launch some changes to the Cat & Could Podcast. New segments. Fresh industry voices. Candid insights into all things craft, hospitality, culture and leadership development. While we're heads-down, we're pulling some of our favorite episodes from the archive. This week: The…
Summer camp but for coffee professionals! Learn about what Jared & Charles were up to this week at Camp Coffee Shop, a brand new retreat hosted by Barista Magazine all about building community in the coffee industry. This was four days of coffee workshops and skill-building sessions, unplugged in nature, with everyone from new business owners to coffee industry veterans. Jared gives us the…
This week Chris & Jared get carried away in conversation with a newer member of the Cat & Cloud team. Misha Holtz— who's been ramping up in the marketing team at Cat & Cloud for the last three months— gets pulled onto the mic without warning and grilled about her path from founding software engineer to leading our digital platforms and marketing work. Turns out her Cat & Cloud story started way…
Interview with Chris Baca: 10 Years of Cat & Cloud, Building a Business Culture, and Keeping Specialty Coffee Accessible
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com Interview with Chris Baca: 10 Years of Cat & Cloud, Building Culture, and Keeping Specialty Coffee Accessible Reflecting on nearing Cat & Cloud’s 10-year milestone, Chris Baca emphasizes valuing day-to-day progress over anniversaries while acknowledging the achievement of surviving a life in small business and growing from a single store…
What's the Big Idea: Café Ownership Reality Check & Why Coffee Can't Be What It's Not
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com Two Big Ideas: Café Ownership Reality Check & Why Coffee Can't Be What It's Not Episode Summary Chris Baca and Jared Truby dig into Casey's prompt "What's the big idea?" with a pair of hot takes on the state of specialty coffee. Jared argues the classic neighborhood café — unless run by one or two deeply committed owners — is essentially…
Interview with Rachel Keen, Green Buyer for Counter Culture Coffee - Ep# 458
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Episode Summary Chris Baca and Jared Truby sit down with Rachel Keen, green coffee buyer at Counter Culture Coffee, about her winding path into the role — from barista in New Zealand to farms in Costa Rica and Colombia, teaching English in Japan, and an educator job that turned into green buying. They cover the real, day-to-day of the…
Part 2: Cafe Imports Source "Where Do We Go From Here" Panel hosted by Chris Baca - Ep# 457
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Part 2: Cafe Imports Source "Where Do We Go From Here" Panel hosted by Chris Baca - Ep# 457 Welcome to Part 2 of this live panel discussion hosted by Cafe Imports recorded at the World of Coffee, in San Diego, CA. Cat & Cloud’s own Chris Baca moderates This Source Event as the conversation shifts into new territory. We jump back in with…
Cafe Imports Source "Where Do We Go From Here" Panel hosted by Chris Baca - Ep# 456
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Cafe Imports Source "Where Do We Go From Here" Panel hosted by Chris Baca Episode Summary Recorded live at the World of Coffee, in San Diego, CA, Cafe Imports hosts the second SOURCE event, a panel discussion focused on “Where do we go from here?” - where business leaders in coffee tackle issues facing the industry today. Cat & Cloud’s…
Ping Pong Q&A with Cat & Cloud Owners, Chris Baca and Jared Truby - Ep# 455
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Ping Pong Q&A with Cat & Cloud Owners, Chris Baca and Jared Truby - Ep# 455 Jared, Casey, and Chris try (and mostly fail) to follow the rules of a structured Ping Pong Q&A — but the detours are the good stuff. After a bird interrupts the studio, they dig into how basketball and skateboarding have shaped how they lead and work, touching on…
From Soil to Service Part 6: Interview with Cat & Cloud Head of Retail, Herman Madrigal - Ep# 454
CAT & CLOUD PODCAST Cat & Cloud Coffee www.catandcloud.com/ From Soil to Service Part 6: Interview with Cat & Cloud Head of Retail, Herman Madrigal - Ep# 454 EPISODE SUMMARY Jared and Chris sit down with Herman Madrigal, Head of Retail and one of Cat & Cloud's longest-tenured team members at eight and a half years. They trace his unlikely path from championship cell phone salesperson to yoga…
From Soil to Service Part 5: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler (contd) - Ep# 453
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ From Soil to Service Part 5: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler (contd)- Ep# 453 In this episode, the team continues the conversation with Marc to explore what great hospitality actually looks like in practice—from cafés to wholesale partnerships. They cover the importance of core promises over…
From Soil to Service Part 4: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler - Ep# 452
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ From Soil to Service Part 4: Interview with Cat & Cloud Head of Wholesale and Partner Program, Marc Gessler - Ep# 452 Chris and Jared sit down to trace Marc’s full arc — from a listener and fan of the Cat & Cloud podcast, to becoming the Partner Program's Wholesale Director. From a six-page job application essay, his powerful first…
From Soil to Service Part 3: Coffee Roasting Field Trip and Interview with Cat & Cloud Roastery Leaders continued - Ep# 451
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ From Soil to Service Part 3: Coffee Roasting Field Trip and Interview with Cat & Cloud Roastery Leaders continued - Ep# 451 Chris Baca continues his interview with the Head of Coffee Roasting at Cat & Cloud, Jonson Henry and Connor Doyle. What starts as an honest look at the operational pressures of running a roastery — labor challenges,…
From Soil to Service Part 2: Interview with Cat & Cloud Roastery Leaders, Jonson Henry and Connor Doyle - Ep# 450
Cat & Cloud Coffee www.catandcloud.com/ In Part 2 of the From Soil to Service series, the Cat & Cloud Roastery team pulls back the curtain on what it actually takes to roast, organize, and ship tens of thousands of pounds of coffee while still staying connected to craft, quality, and intention. Connor Doyle and Jonson Henry share their very different paths into coffee, the realities of scaling a…
From Soil to Service Part 1: Interview with Cat and Cloud Green Coffee Buyer, Dulce Venancio - Ep# 449
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ From Soil to Service Part 1: Inside the World of Green Coffee - Ep# 449 In this episode of the Cat & Cloud Podcast, Chris Baca and Casey Ryan sit down with Director of Coffee Dulce Venancio to explore the journey of coffee “from soil to service.” Dulce shares how her background in agriculture, her connection to producers in Mexico and…
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Episode Summary This episode explores what it really takes to build a café from the ground up—starting with a blank slate but bringing hard-earned experience along. The conversation moves from practical decisions like choosing the right neighborhood and building authentic community connections, to deeper reflections on mindset,…
The World of Coffee 2026: Observations, Stories, and Lots of Love for the Community of Coffee - Ep #447
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ The World of Coffee Reflection: Observations, Stories, and Lots of Love for the Community of Coffee - Ep #447 In this episode, Chris, Casey, and Director of Coffee Marc Gessler, recap World of Coffee San Diego 2026: the caffeine overload, the booth shifts, the reunions, the strange travel moments, and the bigger feeling of being part of…
Coffee and a Danish Barista Champion, Christopher Hoff - Ep# 446
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Coffee and a Danish Barista Champion, Christopher Hoff - Ep #446 Summary: In this episode, Jared and Casey sit down with Danish Barista Champion Christopher Hoff, a top-six finisher at the World Barista Championships, to talk about competition, coffee, and the deeper story behind both. Christopher shares how his world routine centered on…
Taking Care of the Pack with Leah Wolff in HR - Ep #445
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com Taking Care of the Pack w/Leah Wolff in HR - Ep #445 Summary: In this episode, the team sits down with Head of HR Leah Wolff to explore what it really looks like to build people, culture, and leadership inside a growing coffee company. Leah shares her journey from starting as a concierge during the pandemic to stepping into an executive…
What We Think Matters vs. What Actually Matters w/ Chris and Casey - Ep# 444
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ What We Think Matters vs. What Actually Matters w/ Chris and Casey - Ep# 444 This episode opens with an introduction to Casey Ryan—his background in filmmaking and eventually as an independent school principal, and how he found his way into Cat & Cloud—but quickly shifts into a deeper conversation about hospitality, coffee culture, and…
Coffee Futures Fund: Community and Support for Emerging Coffee Shop Owners - Ep# 443
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Coffee Futures Fund: Community and Support for Emerging Coffee Shop Owners - Ep# 443 Summary In this episode, the crew sits down with Akshat Khandelwal, founder of Coffee Futures Fund, to unpack the reality of coffee shop ownership—and why so many founders struggle in silence. Drawing from conversations with hundreds of operators, Akshat…
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Monday Morning Coffee Industry Check-in - Ep #442 Summary In this episode, Chris, Jared and Casey cover a wide mix of coffee-industry updates, behind-the-scenes projects, and big-picture reflections on what makes specialty coffee compelling. They preview upcoming events including a Bay Area roundtable with Coffee Futures Fund, their plans…
Finding Joy in Every Season of Work: Part II - Ep# 441
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Finding Joy in Every Season of Work: Part II – Ep #441 Summary In part two of this conversation on finding joy in every season of work, the team (Chris, Jared and Casey) digs deeper into the shift from barista life into leadership, ownership, and building something that lasts. Chris and Jared reflect on how early work experiences, both…
Finding Joy in Every Season of Work: Part I - Ep # 440
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Finding Joy in Every Season of Work: Part I – Ep #440 Summary In this episode, Chris and Jared (plus Casey) reflect on the early days that pulled us into specialty coffee and how those experiences shaped the work we’re still doing today. From skateboarding friendships and barista competitions to building cafés and leading teams, we talk…
On-Stage, Off-Stage: Why Owners Stand in Line (And Other Hospitality Go’s & No-Go’s) - Ep# 439
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ On-Stage, Off-Stage: Why Owners Stand in Line (And Other Hospitality Go’s & No-Go’s) – Ep #439 Summary In this episode, Jared, Chris, and Casey riff on authenticity and then dig into hospitality as “on-stage vs off-stage” work—treating a café like a live performance where everything guests see, hear, and feel (cleanliness, order, smell,…
Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438
Cat & Cloud Podcast Cat & Cloud Coffee www.catandcloud.com/ Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 EPISODE SUMMARY Chris, Jared, and Casey dig into a classic specialty coffee problem: the gap between “coffee nerd language” and what customers actually need to have a great experience. They unpack why trust and hospitality come before origin stories and point scores, and…
The Evolution of Leadership - From Barista to Business Owner - Ep#437
Cat & Cloud Podcast The Evolution of Leadership: From Barista to Business Owner - Episode #437 Cat & Cloud Coffee www.catandcloud.com/ Summary In Episode #437, Chris and Jared explore the real shift that happens when you move from barista to business owner. What once felt like fast-paced camaraderie and clear wins on bar becomes a slower, more complex game of systems, sacrifice, and long-term…
What Matters Most When Opening a Coffee Shop - Ep #436
What Matters Most When Opening a Coffee Shop- and Where to Spend Your Money - Episode #436 Cat & Cloud Coffee www.catandcloud.com/ Summary Thinking about opening a coffee shop? Here’s where your money actually matters—and where it doesn’t. In this episode, Chris Baca and Jared Truby…aka Dale ;) unpack what actually matters when you’re opening (or refreshing) a café: create a real feeling of place…
Scaling Excellence Without Losing the Soul of Your Company
Scaling Excellence Without Losing The Soul of Your Company In this episode, Jared, Chris, and Charles wrestle with the challenge of scaling excellence while protecting culture. Drawing from a recent leadership offsite, they explore why growth doesn’t dilute a company’s soul—unprotected culture does. The conversation breaks down the role of founder-led vision, repeatable systems, and strong local…
Belief Beats Compliance: Getting Team Buy-in on New Systems
In this week’s episode, Jared and Chris explore the difference between creating procedures people follow and building systems people believe in. They explore New Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what happens when employees are asked to adopt systems they didn’t help create. Along the way, they discuss how strong teams embrace challenges during…
Get Away From It All – How putting things down and stepping away can help
This week on the podcast we are chatting about what could be in the new year and ultimately touch on a few things that could go a long way to help – Getting away from it all. From things like vacations all the way to just not having your phone on you, especially during a shift behind the bar, there are a lot of things you can do to make sure your perspective is refreshed and ready for what’s next.…
More Than One Way to Help – Different ways to assist those around you
In this episode, we explore the collaborative spirit of the coffee industry and why we value sharing knowledge even with our peers and competitors. We discuss how adopting standards and certifications helps us evolve and allows us to better serve large-scale partners. Throughout the conversation, we reflect on the importance of community connection and the unique local culture that defines how we…
Marc with a C – Helping our partners do what's right for them
This episode is a wide-ranging conversation about how coffee businesses support people at different stages, from new partners to experienced teams. Marc joins the show to talk about wholesale, training, and why the goal isn’t to force one “right” way of doing things, but to help partners find systems that actually work for their reality. Along the way, the conversation touches on craft,…
Serving the Room – Hospitality in high-traffic environments
This week is a classic “how did we get here?” episode — starting with the pain of losing a recording, then jumping into what’s been happening in our world, from a surprise New York Times mention to a hospitality-heavy event with Mazzer at Sightglass. We talk about what makes coffee service feel special without getting stuck in inside-baseball language, and how energy, flow, and intention can shape…
Care Over Perfection – The balance between craft and hospitality
This episode explores how company culture is shaped by the balance between craft and hospitality. We talk about what happens when standards exist without care, and when care exists without standards — and why both extremes create problems for teams and guests alike. Culture, in this sense, becomes the set of signals that tell people how to make the right call in real moments. At its core, the…
Culture in Practice – The everyday actions that make things happen
This week’s episode is all about culture — what it is, why it matters, and how it actually shows up in the day-to-day. We talk about how culture isn’t a slogan or a vibe; it’s the collection of choices, habits, and behaviors that shape how a team works together. From communication to expectations to how people support each other, culture becomes real through what consistently happens inside the…
Forward Thinking – Making the future easy to manage
This week we talk about what it really looks like to think ahead in a business. Instead of getting stuck reacting to today’s problems, we look at how small, intentional planning can make everything smoother — from scheduling and staffing to equipment, goals, and long-term projects. It’s about choosing direction instead of drift. The big idea is simple: forward thinking isn’t fancy. It’s noticing…
The People Puzzle – Understanding your team in a new way
This week we dig into The Predictive Index and how tools like it can help leaders better understand the people on their team. Instead of guessing at strengths, motivations, or communication styles, PI creates a clearer picture of how someone naturally works — and how to set them up for success. We talk about why these insights matter, how they can guide hiring and coaching, and where they fit…
Defining Your Identity – branding in specialty coffee
This week we’re doing something special: sharing an episode from Good Folks Doing Good Work that dives deep into branding, clarity, and the heart behind the work we do. It’s a conversation about understanding who you are, what you’re trying to say, and how the choices you make — from design to customer experience — shape the way people connect with your brand. At its core, this episode is a…
Passionate Experience – How obsession and passion shape creative work
This week’s conversation starts with a late-night rabbit hole on legendary chef Marco Pierre White and turns into a deeper reflection on obsession, mastery, and meaning. We explore the fine line between excellence and excess—how far to push detail before it stops serving the guest—and what that tension looks like in coffee. It’s an episode about passion meeting perspective. From Michelin-level…
Core Value – What is at the heart of your decision
This week, we dive into how defining your personal and professional values can simplify the choices you make every day. From career goals to family priorities, values act like a compass — helping you decide what to say yes to, what to let go of, and where to focus your time and energy. We explore how setting clear intentions can bring more meaning and alignment to your work, your relationships,…
Substance over style – the hierarchy of branding in a cafe
This week, we tackle a listener question about how important brand identity is before opening your first shop. The conversation breaks down what “brand” really means and how it’s not just logos or design, but the promise you make to your guests and how you deliver on it. We emphasize that while visuals can evolve, the essentials of flow, hospitality, and guest connection matter far more than the…
Reap what you sow – Investing in your team is never a money loss
This week we reflect on what it really means to invest in your team—beyond payroll, bonuses, or budgets. From traveling for competitions to origin trips and team dinners, we talk about how creating experiences, connection, and shared memories pays dividends that can’t be measured on a spreadsheet. Investing in people isn’t just money out; it’s energy in, the kind that builds culture, loyalty, and…
Craft & Automation – Mahlkönig’s tools that empower baristas and not replace them
In this episode, we sit down with Sam Grant, Head of Sales for the Americas at Hemro Group — the company behind Mahlkönig, Ditting, Anfim, and Hey Café — to talk about how technology and craft coexist in modern coffee. We trace Sam’s path from retail to coffee equipment sales, exploring what he’s learned from connecting baristas, roasters, and engineers around the world. At its heart, this…
Nine Years Down – keeping things interesting after years of growth
This week we look back on nine years of Cat & Cloud. From our earliest days roasting out of borrowed spaces to opening our first café on Portola, we reflect on what it took to build something from nothing—loans, late nights, quirky beginnings, and the people who believed in us along the way. It’s equal parts nostalgia and gratitude, a chance to appreciate how far we’ve come while remembering the…
Crafting A Class – Working to take our coffee education to the next level
Crafting A Class – Working to take our coffee education to the next level by Cat & Cloud Podcast Info and Contact: www.catandcloud.com/podcast Instagram: www.instagram.com/catcloudcoffee/ Webstore: www.catandcloud.com/ Roasters Choice Subscription: www.catandcloud.com/collections/subscriptions Wholesale Partners: Interested in serving our coffee at your business? Learn more about our Partner…
This week we’re hanging out with Kevin and Dulce, owners of Bevel Coffee. We get into their journey of owning a coffee company. How it came from a negative business experience that over time and hard work has grown into an opportunity that fosters life in a community. Ultimately their story shines a light on the power of connections, and what’s possible by showing up and asking questions. They are…
Price of Fame – Do famous coffees help the rest of the industry
This week we talk about fame—how it shapes perception in both pop culture and coffee. From the awkwardness of Will Smith trying to rap again to Hacienda Esmeralda’s Geisha selling for record prices at Best of Panama, we dig into how notoriety creates visibility, drives value, and raises the ceiling for everyone. Fame isn’t always comfortable, but it opens doors. Whether it’s an actor or a coffee…
PM the Show – How maintaining your space improves everything
This week we talk about the idea of “plussing the show.” The practice of constantly reinvesting in your space so it feels alive, intentional, and cared for. From small design updates to preventative maintenance, we dig into how these choices impact not just the look of a café but also the energy of the team and the experience of every guest who walks in. At its core, the conversation is about…
Pressure Makes Diamonds – Nick Terzulli's journey into making incredible things
In this episode, we sit down with Nick Terzulli, VP of R&D at Fellow. Nick shares how his curiosity and persistence pulled him deeper into coffee culture—as a barista and a tinkerer, and eventually as the engineer behind Fellow’s iconic product, including the new Espresso Series 1. We dig into how engineering and coffee intersect, from the mysteries of burr geometry to challenges in espresso…