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Answer, explain, educate

A framework for clearly answering questions and making your manager love you.

Beware the word “we” in designs

Precise names lead to clearer designs. E.g., “we” referring strictly to people.

The two person rule

Having two pairs of eyes on all destructive changes to prod reduces manual error.

Proactive identification of reliability issues

Systematically enumerate dependencies and failure modes. Prevent, mitigate, or accept them.

"Clever" is a bad word

“Clever” applied to designs or code is a bad word. Compliments include: “simple” or “dumb”.