CapTech Trends features thought leaders and subject matter experts discussing emerging technology, design, and project methodology. Our goal is to unite diverse skills and perspectives to show how data, systems, and ingenuity can transform and enable organizations to advance what’s possible in a changing world.
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Consumers are creating a growing “personalization paradox” when it comes to AI in 2026. They want personalized experiences more than ever, but they’re equally anxious about how brands use their data. CapTech’s proprietary consumer research reveals that while AI-driven personalization can strongly influence purchase decisions, trust and transparency remain the biggest barriers. CapTech Principal…
In a landscape where AI dominates boardroom conversations, CapTech’s 2025 Executive Research reveals that while the pressure to “do AI” is intense, true value comes from a business-first, not tech-first, approach. CapTech’s CTO Brian Bischoff sits down with Sr. Consultant Maddy Stevens to discuss why: Many executives feel pressured to implement AI without clear business goals. Short-term,…
Unlock the true potential of your organization in the AI economy, where data quality, strategic focus, and reusable solutions are the keys to transformative success. In episode, host Vinnie Schoenfelder welcomes Cameron Snapp for a discussion on why AI is only as powerful as the data behind it, and how companies can avoid common pitfalls while accelerating innovation, discussing: Data quality and…
Agentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of…
What transformative potential does agentic AI hold for businesses? Join host Brian Bischoff, CapTech CTO, along with Liz McBride and Shane Sullivan, leaders in CapTech's AI space, as they discuss what agentic AI means for the future and how it can catalyze change across organizations. Tune in to explore: Agentic AI’s pivotal role in achieving business outcomes Building trust and mitigating bias in…
How can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers. Tune in to hear: Why agentic AI in automation matters How AI-powered data…
Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers. Over half of consumers…
In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in their native language. Why language is no longer…
In this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization. Tune in to hear more about: How a “Did You…
In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience and product usability vs. being innovative for…