Hiring a Potential Successor
Holy Cats, this blog is 22 years old. I better start thinking about a succession plan. Do you think this position would attract a future CIO to Wausau?
Candid CIO
This is the Blog of Will Weider. This is the place where I share what I have learned through my mistakes and other crazy things in the life of a healthcare CIO.
Latest posts
CIO Strategy/Execution Shifts
Digital transformation strategy is no longer the sole domain of the CIO. Most savvy executives understand the transformational power of IT and they have really great insights on how to leverage IT. Does this mean that the role of the CIO is diminished? I think it means the role of the CIO is changing. Gone [ ]
In Retrospect, Meaningful Use transformed healthcare
This evening I was reflecting on how much healthcare IT has changed over my career. I became a CIO the 90s, when our medical records were still largely on paper. My fellow executives would ask me when we would have fully electronic records. My answer would always be that we were 5 years away. In [ ]
The Skype Interview
I have been thinking about other CIOs and IT pros looking for new gigs. I thought I would follow-up my last post with another learning from my recent search. Video calls are now a standard part of executive interviews. I want to share a few tips I think make for a good result. Place your [ ]
Some thoughts about Customer Experience
I read a lot about digital transformation (especially in the twitter feed of @dchou117). It is an important topic. But, I believe it should be viewed as a means by which we achieve great customer experience. When we flex our digital transformation muscles without thinking through the ideal customer experience we end up with things like [ ]
What Employees Want
I think the best management advice I ever received was a reminder that I, as a leader, accomplish all of my work through the people on my team. Therefore, my goals as a leader are: to make sure that the team members I am privileged to lead are happy, engaged, productive and those team members [ ]
Eliminating the Interoperability Question
I just finished reading Victoria Brock s excellent post Stop! Just stop with the Interoperability . In it she expresses the frustrations with healthcare systems vendors that represent their products as interoperable to non-IT buyers, knowing that those people will assume the best of what interoperability could mean. This is a phenomenon of human nature that I [ ]
Lyft and Blue Cross
Healthcare leaders should take note of this new partnership between Lyft and Blue Cross. As a consumer, I like what Blue Cross is doing. While Blue Cross presents this as a way to improve access and reduce missed appointments, the next logical step is to quite literally steer patients to lowest cost providers. There have [ ]
Service Recovery After A Failure
In my inbox I received the communication from United Airlines about the changes they are making in response to their recent service failure. I thought it was well written, so I though this would be a good time to review one of my favorite topics. Every organization fails their customers at some point. Whether it [ ]
The Importance of IT Customer Satisfaction Surveys
CIOs need to balance three goals: Advancing the organization s strategy Engaging the IT team members Keeping customers happy By customers, I mean the people that your IT organization provides services to. In my case it is doctors, nurses, and other knowledge workers. Some people call these people their users , but, as I have written in the [ ]