Client Satisfaction Is Key - A Conversation with Catherine Zinn

Making sure your client is happy is the number one priority for any business leader. As the first-ever Chief Client Officer of Baker Botts, a global law firm, Catherine Zinn is laser-focused on servicing the client. Referring to the Net Promoter Score, Zinn says it’s important to ask your client how likely they are the recommend your business to someone else on a scale from 1-10 (10 being…