The BSCAI podcast series, Contracting Conversations, will present new ideas, solutions, and tips for contract cleaning and facility services. Each episode will interview a different business owner, entrepreneur, industry leader, or subject-matter expert on relevant topics and current events. Topics in this series will cover the industry’s pandemic response, as well as industry dynamics impacting contractors, customer insights, company culture, business growth, leadership, professional…
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In this episode of Contracting Conversations, we explore the evolving role of AI in contract cleaning with Ceris Burns, founder of CBAi and a longtime marketing and communications professional serving the cleaning and facilities management sectors. Ceris shares her journey from AI skeptic to advocate and offers a grounded perspective on how business owners can find practical value, especially when…
How do you know when an employee is truly ready for more responsibility — and when promoting them might actually set them up to fail? In this episode of Contracting Conversations, we talk all things talent management, promotion readiness, and employee development with Fernando Cruz, president and CEO of Dynamond Building Services, and Ewa Lorick, vice president of human resources at The Budd…
In the latest episode of Contracting Conversations, we sit down with futurist, author, and global advisor Nik Badminton to talk about what’s reshaping contract cleaning and how leaders can prepare for the future. Nik shares why innovation starts with identifying friction inside your business: the everyday pain points, recurring problems, and operational inefficiencies that signal where change is…
In the latest episode of Contracting Conversations, we talk to Chip Conley, hospitality entrepreneur, Modern Elder Academy founder, and bestselling author, to discuss what it takes for contract cleaning pros to thrive in their second act. From leading one of the largest boutique hotel companies in the U.S. to mentoring Airbnb’s founders and creating the world’s first midlife wisdom school, Chip…
In this special edition of Contracting Conversations, we celebrate BSCAI’s 60th anniversary with a panel featuring three past presidents: Arlo Luke (1997), Leroy Dock (2004), and Sally Shopmeyer (2011), moderated by Jason Lee, BSCAI’s 2025 President-Elect. Recorded live at Contracting Success 2025 (CS25) in Las Vegas, our past presidents explore the evolution of the building service contracting…
In the latest episode of Contracting Conversations, Steven Harper, president and CEO of Spectrum Building Services of America shares his career path: from electrical engineer to working with Fortune 500 companies and finally founding Spectrum, a commercial cleaning company that now generates eight figures in annual revenue. Tune in as he shares how he scaled his business over time and built a…
Discover this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company. Dozier and Jessee have been in business together for the last 10 years — combining their…
Revisit this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group. Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique…
In this episode of the BSCAI podcast, Tom Kruse, Chief Development Officer at Marsden Holding, LLC, shares his insights on customer engagement and retention. Drawing from his early days as a frontline cleaner, Tom emphasizes the importance of leading with humility and staying connected to the people behind the service. He outlines his framework for success — paying attention, ensuring competence,…
In the latest episode of Contractor Connections, we sit down with John Ravaris to talk about what it really takes to grow a business in the contract cleaning industry — and why growth isn’t something you chase, but something you earn. John shares his framework for differentiation, the power of understanding client success factors, and how to create raving fans who fuel long-term success. If you're…
