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Surfing the web, I stumbled upon one of those ‘things that suck about’ articles relating to IT. I found myself nodding and smiling as I went through the list, but it struck me when I reached the end that they’d overlooked, what is for me, the #1 thing: good manners (or the lack thereof). It never ceases to amaze me how people forget their manners when going to IT support to ask…
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