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Kestrel's Nest · May 30, 2026

Anatomy of a Support Inbox

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ℹ️ TL;DR One email address, support@locallygrown.net , quietly turned into a pipeline that reads, sorts, and drafts replies before I ever see a message: it skips the noise, runs a spam gate that fails open , untangles forwarded threads to find the real sender, figures out which market they belong to (with a plain-English database as backup), and hands the whole thing to Sage , the same expert…

Read on blog.kestrelsnest.social

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