What’s Inside a Massive Hospital?
Sorting out the pieces - the prices, risks, work, and obligations inside a $22.8 billion health system
Health is Other People
A literary exploration of healthcare systems and the institutions that make them. Independent analysis of healthcare economics, policy, strategy, operations, and technology. Also some humor and philosophy.
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Latest episodes
Revenue Cycle is Beneath Me
The ground truth of healthcare's revenue cycle
The Great Resignation Letter
If this dramatically-titled post hit your inbox, you’re one of the 1,100 who’ve followed my writing this past year — thank you, it means a lot. It’s time I told you why.
Consider the Claim
The contested conversion of care into cash
Mispricing the RCM Bundle
Why the wedges in revenue cycle management get bought, not built
Patient Responsibility: Call Your Mother
An Explanation of Benefits
Cycles and Triangles
Why every revenue cycle fix moves the burden
Not a Cycle
More than a misnomer
Struck by Turtle, Initial Encounter
The invisible workforce translating human suffering into billable data
The Office Birthday Cake
Who decides why employer-sponsored health insurance is so expensive, explained with cake
I Believe The Children’s Hospitals Are Our Future
The Medicaid cuts are designed to shrink government’s role. Children’s hospitals show why they’ll do the opposite.
Fighting in Public
Watching hospitals and insurance companies make up or break up
An Abominable Creature
Mapping Every Dollar of America's $5 Trillion Healthcare System
The Gravity of Boston’s Healthcare
Or my alternate title “On the Red Line: Healthcare to a T”
The Other People on the Seesaw
Trade-offs between stakeholders on our healthcare seesaw
Welcome to Health is Other People
My honest confession about healthcare's beautiful torture
Coming soon
This is Health is Other People.