System Personas and UCD

This page cannot be shown here. You can still read it on the original site — the toolbar below keeps your place in the directory.

An AI agent doesn’t care about your brand guidelines. It cares whether you’re useful. And how efficient. 
 User-centered design gets a new kind of user. Not a persona you write for a user, a system standing in the queue as one. 
 Also: screen readers, search spiders, and a word the web has been using since the nineties without noticing what it meant.

Read on localhost ↗