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Brandon Cassiano's Substack · Jul 27, 2026

Trust Is Not the Last Step of the Funnel Anymore

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Brandon "BC Babbles" Cassiano · Brandon Cassiano's Substack

This week’s Morning Brief explores a business world moving out of experimentation and into consequence.

The video covers rising oil prices, tariffs, AI security risks, business margins, funding structures, creator strategy, and the growing value of human judgment.

But one concept deserves a little more space:

Trust is moving earlier in the buying process.

For a long time, many businesses treated trust as something that developed after the sale.

A customer noticed the company.

Learned about the product.

Compared the options.

Made the purchase.

And then, through a good experience, gradually developed loyalty.

That still happens.

But for higher-risk decisions, buyers increasingly want proof before they are willing to consider the offer seriously.

Traditional marketing often begins with awareness.

The company gets in front of the buyer and explains what it sells.

But that assumes the buyer is already willing to trust the conversation.

In regulated or high-stakes fields, that assumption may be wrong.

A healthcare provider is asking for access to personal information.

A financial advisor may influence someone’s future security.

A consultant may change how a company operates.

A technology provider may gain access to important systems and data.

A legal service may shape the outcome of a serious dispute.

Before buyers want the feature list, they may want answers to more basic questions:

Do you understand the risk?

Have you worked in a situation like mine?

Can you explain the issue without hiding behind jargon?

Will you tell me what I need to hear, even when it complicates the sale?

That is why Marketing Pulse’s concept of a “trust funnel” matters.

Credibility cannot always wait until the middle of the process.

Sometimes it needs to be the entry point.

One of the strongest recommendations in the newsletter was to make sure the prospect leaves the first interaction with something useful.

Not a harder pitch.

Not a generic brochure.

Not a promise that everything will become clear after the contract is signed.

Something that improves their understanding now.

That might be:

  • A risk they had not considered.

  • A clearer definition of the problem.

  • A question to take back to their team.

  • A practical next step.

  • An explanation of where their assumptions may be incomplete.

This approach may feel risky because the business is giving away knowledge before receiving a commitment.

But useful insight is often the evidence that the company is capable of delivering useful work.

Biz Pulse included a story about foreign central banks increasing their gold holdings while reducing their dependence on U.S. Treasury securities.

Central banks hold reserve assets to support national currencies, respond to emergencies, and maintain financial stability.

For decades, U.S. government debt has been central to that system.

But the newsletter reported that gold recently overtook U.S. Treasurys as the largest reserve asset held by foreign central banks for the first time in decades.

The reasons include geopolitical tension, sanctions, concern about U.S. debt, and interest in assets that cannot be frozen as easily through the international financial system.

This does not mean the U.S. dollar is suddenly disappearing.

It does suggest that governments are thinking more carefully about concentration risk.

Concentration risk occurs when too much financial security depends on one asset, market, supplier, customer, or system.

The story fits the broader theme of the week:

Access is valuable, but dependence creates exposure.

Another Biz Pulse article argued that entrepreneurs sometimes celebrate funding approval without studying what the agreement will mean over the next several years.

A company may receive the money it needs and still accept:

  • A personal guarantee.

  • A difficult repayment schedule.

  • Restrictions on future borrowing.

  • A penalty for paying early.

  • Collateral requirements.

  • Terms that make a later sale or expansion more difficult.

The better question is not simply:

Can I get funded?

It is:

Does this funding structure support the company I am trying to build?

That is an important distinction for new entrepreneurs because urgency can make almost any approval feel like success.

But capital is not free simply because the cost is not immediately visible.

Marketing Pulse also recommended replacing isolated influencer campaigns with longer-term creator partnerships.

That leads to a useful question:

Are you paying for access to an audience—or building trust within a community?

Those goals require different approaches.

Access may come from one sponsored post.

Trust usually requires repetition, fit, credibility, and time.

A creator’s audience watches how the relationship develops.

Do they genuinely use the product?

Can they explain it?

Do they continue mentioning it after the launch?

Does the partnership fit the creator’s existing identity?

People can usually feel the difference between a temporary placement and a believable recommendation.

Where are you asking someone to trust you before you have demonstrated that you understand them?

What useful insight could you offer before the formal sales conversation begins?

Is your marketing built around what you sell—or the risk the customer is trying to manage?

Are you pursuing funding because the structure fits the business, or because approval feels like momentum?

Where has your organization become too dependent on one tool, supplier, platform, or source of capital?

And what would responsibility look like if your current experiment became significantly larger?

These original newsletter sources informed this week’s Brief:

  • Morning Brew: Oil rises above $100 as attacks threaten a major shipping route

  • Morning Brew: What to know about the new tariffs

  • Forbes Business Council: Stop letting inflation ambush your margins

  • Forbes Business Council: Why capital structure can become a competitive advantage

  • Forbes Business Council: Why central banks are increasing their gold reserves

  • Forbes Communications Council: Flip the funnel and lead with trust

  • Forbes Communications Council: From one-off influencers to creator infrastructure

Trust is often treated as the reward for a successful customer relationship.

But in more parts of business, it is becoming the requirement for beginning one.

People want to know that the company understands the stakes.

That the technology has limits.

That the funding has been considered carefully.

That the creator actually believes the recommendation.

And that the person giving advice has enough judgment to take responsibility for it.

That may slow the first transaction.

But it can strengthen everything that follows.

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