Zanna van der Aa
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The CX Quantum Leap
Based on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions. She combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work. Always connecting it to her vision…
10 posts · theirs
Lately
Zanna & Miranda - The leadership behaviors | EPS #64
Richard Stark - The leadership behaviors series | EPS #63
Joana - The leadership behaviors series | EPS #62
Richard Stark - The leadership behaviors series | EPS #61
Create a reflection rhythm - The leadership behaviors series | EPS #60
The CEO’s Guide to Human-Centric Transformation – Once You See It | EPS #59
AI and CX: Demystifying 5 Beliefs | EPS #58
How to Activate Leadership to Embrace the Customer Perspective | EPS #57
10 Tips To Enhance Employee Experience as a Design Principle | EPS #56
Five CX Wins Every COO Can Deliver - And the Behaviours That Make Them Happen | EPS #55
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