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Thomas Laird

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• Advice from a Call Center Geek!

  Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

  10 posts · theirs

Lately

• AI Customer Bots Are Coming to You Call Center!

  Advice from a Call Center Geek! · 2026-06-11

• Everything I Have Learned about Ai Powered QA

  Advice from a Call Center Geek! · 2026-03-04

• Why You Should Not be Scoring 100% of Your QA Calls

  Advice from a Call Center Geek! · 2026-01-08

• Dear Santa: Here is the AI Contact Center Tools We Actually Want!

  Advice from a Call Center Geek! · 2025-12-17

• Inside Expivia Digital and the State of Contact Center Technology

  Advice from a Call Center Geek! · 2025-10-03

• Keep Call Centers In America Act- The Truth

  Advice from a Call Center Geek! · 2025-08-18

• Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions

  Advice from a Call Center Geek! · 2025-06-26

• Listen to This Before You Build or Buy an AI Auto QA Platform

  Advice from a Call Center Geek! · 2025-05-29

• 2025 Geek Gauge CCaaS Rankings!

  Advice from a Call Center Geek! · 2025-04-17

• What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP

  Advice from a Call Center Geek! · 2025-04-03

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