Media Release – OUR Mystery Shopping Study Finds Persistent Customer Service Gaps Across Major Utility Providers

(Kingston, Jamaica; 2026 July 17): Customers of Jamaica’s four major utility providers, Jamaica Public Service Company Ltd. (JPS), National Water Commission (NWC), Digicel, and Flow, continue to face delays, inconsistent communication, and incomplete resolutions when seeking assistance through call centres, website chat platforms, and social media channels. These shortcomings were a key finding of…