Russel Lolacher
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CX Storytime, Tales from the Customer Journey
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get…
10 posts · theirs
Lately
Stop Babysitting, Start Leading - A Leadership Mindset Shift
Beyond Quick Fixes: Leading with Long-Term Vision
The Hidden Cost of Leadership Overlooking Employee Workload
From Now to Next: Leading Through Cultural Awareness
Gen Z at Work: The Leadership Wake-Up Call
The Leadership Trap: Why 'Working Leaders' Fail to Lead
Leaders Will Disappoint – And That’s Okay
Beyond the Checkbox: Building a Leadership Learning Plan That Lasts
Spotting the Signs: How to Recognize Employees Who Feel Undervalued
Unlocking Moral Imagination: Leadership Beyond Assumption
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