Authors

Subscribe:.rss.atom.json.md

Publishes 1 feed

• CX Today

  Customer Experience Technology News

  12 posts · contributor

Lately

• AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

  CX Today · 2026-08-21

• Big CX News from Salesforce, Stripe, OpenAI & Anthropic

  CX Today · 2026-08-21

• When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

  CX Today · 2026-08-20

• The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

  CX Today · 2026-08-20

• OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data

  CX Today · 2026-08-20

• What AI Needs to Actually Be Useful in a Contact Center

  CX Today · 2026-08-20

• IntouchCX Digital CX Says AI Roleplay Lifted CSAT by 7%. Should Companies Be Investing in Superpunch?

  CX Today · 2026-08-20

• How AI Can Help Small Retailers Improve Sales This Summer

  CX Today · 2026-08-20

• Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?

  CX Today · 2026-08-19

• Why Workforce Experience Is Now a Data Protection Issue For Enterprises

  CX Today · 2026-08-19

• What Wunderkind and Cordial’s New Partnership Means for Cross-Channel Personalization

  CX Today · 2026-08-19

• Salesforce Expands Headless 360 to Enable Agentic CX

  CX Today · 2026-08-19

Everything on this page was read from markup Nicole Willing published — a rel="me" link, an h-card, or the feed’s own author element. Nothing was inferred from anywhere else. To correct or remove it, get in touch. Machine-readable: JSON