Michael Hernandez
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Dive: Foundations for C-Store Sales Associates
This podcast provides practical training for convenience store sales associates. Each episode covers real situations that new employees face during a shift, including customer service, merchandising, inventory, safety, and day-to-day store operations. Many stores do not have time to train employees properly. Dive helps close that gap by explaining how convenience stores actually work and how associates can become more confident and effective on the job. If you are new to the convenience store…
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THE "LEGEND" STATUS (THE SALES ASSOCIATE'S LEGACY OF EXCELLENCE)
GOAL SETTING (THE SALES ASSOCIATE'S PERSONAL PROFITABILITY PLAN)
THE YEAR IN REVIEW (THE SALES ASSOCIATE'S SELF-AUDIT OF GROWTH)
THE EXIT STRATEGY (THE SALES ASSOCIATE'S ROLE IN SYSTEMIC INDEPENDENCE)
THE TECHNOLOGY CURVE (THE SALES ASSOCIATE'S ROLE IN THE DIGITAL FRONTIER)
MARKETING YOUR BRAND (THE SALES ASSOCIATE'S ROLE IN COMMUNITY ADVOCACY)
D EP 115: MONTHLY INVENTORY PREP
HOLIDAY MERCHANDISING (THE SALES ASSOCIATE'S ROLE IN IMPULSE CAPTURE)
THE "ARRIVE" MINDSET (THE SALES ASSOCIATE'S OWNERSHIP PATHWAY)
LABOR COST KILLERS (THE SALES ASSOCIATE'S ROLE IN SCHEDULING DISCIPLINE)
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