Michael Brandt
Publishes 1 feed
CX-Excellence.com
Specialist in customer experience (CX), in particular customer journey mapping, voice of customer programs, complaint handling, and people management.
10 posts · contributor
Lately
Closing the Loop: How Follow-Up Communications Build Long-Term Customer Loyalty
Proactive Communication: The Strategy That Prevents Problems Before They Start
De-escalation in Real Time: Turning Angry Customers into Loyal Ones
Reading the Room: How to Spot a Frustrated Customer Before They Escalate
The Art of the First Response: Setting the Tone for Every Customer Interaction
Cross-Functional Collaboration - Using Journey Maps to Break Down Silos
The NPS Paradox: Why I'm Not Addicted, But Not Quitting Either
Transforming Customer Journey Mapping: Moving from Pitfalls to Practice
The Hidden Power of Face-to-Face Interviews in B2B: Deeper Insights Without Massive Effort
Beyond the Numbers: Transforming Data into Powerful Stories and Actions
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