Martin Teasdale
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Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Action…
10 posts · theirs
Lately
#269 – Why Outbound Is Dead: Susan Terry (Alvaria) on the Rise of Proactive Customer Outreach Podcast Description
#268 - What if leadership didn't need a leader - Danny Wareham
#267- James Revell - Why great teams don't grown on trees.
#266 - A closer look at what contact centres may look like in 2035
#265 - Has contact centre technology actually improved? With Danny Wardell
#264 - Prioritisation, Decision Systems & Improvement with The Forum
#263 - Danny Wardell of Alvaria CX
#262 - Teams, Trust, and BOSS Culture
#261 - Don't kick the hive with Jamie Corbett
#260 - Where is the AI bandwagon heading ? With Lee Houghton
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