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• Making Complaints Count

  Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

  10 posts · theirs

Lately

• Spotlight on accessible communication report audio

  Making Complaints Count · 2026-08-19

• Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count

  Making Complaints Count · 2026-02-24

• Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

  Making Complaints Count · 2025-12-01

• Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme

  Making Complaints Count · 2025-09-17

• Episode five | Complaint Standards

  Making Complaints Count · 2025-07-09

• Episode four | Lisa Cowley, CEO at Beacon Vision

  Making Complaints Count · 2025-04-23

• Episode three | Dr Tony Dysart

  Making Complaints Count · 2025-02-10

• Episode two | Bishop Dr Desmond Jaddoo MBE

  Making Complaints Count · 2024-12-16

• Episode one | Rebecca Hilsenrath

  Making Complaints Count · 2024-07-26

• Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman

  Making Complaints Count · 2024-03-28

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