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• /ideas

  /ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the…

  10 posts · theirs

• The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

  On The Ticket , you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

  10 posts · theirs

Lately

• Scaling AI Across Support and Sales: Fin Now Sells Itself

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2026-02-27

• Getting deep with The 2026 Customer Service Transformation Report

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2026-01-29

• Fin Conversations Ep5: End of Year Review 2025

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-12-19

• Introducing Fin Meetups: Conversations with AI Leaders

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-12-03

• Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-11-14

• Building trust in AI, one conversation at a time

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-11-05

• Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-10-31

• Live from Pioneer: AI is a long overdue promotion for customer service

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-10-22

• Pioneer 2025 Product Keynote: Fin 3 and Customer Agent

  /ideas · 2025-10-22

• Convergence and Transformation in the Post-AI World – Pioneer 2025

  /ideas · 2025-10-22

• Live from Pioneer: AI is handling complexity we never thought it could

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-10-16

• Fin Conversations Ep4: Fin Procedures in practice

  The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · 2025-10-15

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