CELab
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CELab: The Customer Education Lab
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
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Lately
CELab - Ep 185 - The Four Faces of AI Resistance: Eve Kedar on Why Customer Education Should Own the AI Rollout
CELab - Ep 184 - Your Biggest AI Problem Isn’t Skills - It’s Belief: Customer Education in the Age of AI
CELab - Ep 183 - Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale
Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue
CELab - Ep 181 - Kelly Mullaney - From “Team of One” to 10x Impact: How AI Is Rewiring Customer Education
CELab - Ep 180 - Lila Krutel - How MCP + AI Are Shifting Power Back to Customer Education Leaders
CELab - Ep 179 - How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
CELab - Ep 179 - How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
CELab - Ep 178 - From Order Taker to Trusted Consultant: How Action Mapping & Brainstorm Transformed Customer Education at Quickbase
CELab - Ep 177 - How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
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