Blake Morgan
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The Modern Customer Podcast
Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer reaches thousands of people each week, conveying the message that how we make people feel — in business…
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Lately
How Alaska Airlines Is Transforming the Customer Journey With AI
How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
Virgin Atlantic Launches the First Airline App in ChatGPT
How End-to-End Testing Builds Better AI Customer Experiences
How TIAA Is Using AI to Personalize the Future of Retirement
Deflection Is Dead: Why Customer Engagement Is the New Goal
How to Do More With Less: Future-Proofing Work in an AI-Driven Economy
The Power of Pull: How Customer Demand Drives Business Growth
AI Digital Workers Are Getting Job Descriptions
How Salesforce Is Bringing AI Agents Into Marketing
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