Zoom for IT
The AI platform with the context, control, and resilience trusted by IT
As collaboration becomes more fragmented across apps, AI, and vendors, reducing complexity and keeping context connected has never been more important.
Collaboration breakdown?
Work happens across surfaces: calls, chat, docs, email, and AI. But when none of it connects, that spells problems for IT, and they only get worse with time.
More vendors and contracts
More admin consoles
More governance policies
More unconnected, expensive apps and AI
More security and compliance surfaces
Less visibility into how work actually gets done
The new rules of modern collaboration
Time spent switching between apps can add up, especially with AI that can't see across them. When platforms, vendors, and workflows are centralized, teams keep context as they collaborate — and keep going. Our philosophy:
Don't just buy tools. Build a connected system of work
Here's what to look for when choosing your collaboration stack.
Capture sentiment at scale
- Centralized governance: Zoom Workplace — including meetings, chat, Zoom AI, and Zoom Phone — brings communication, collaboration, and AI into one platform with a single admin view for policies, security, and compliance.
- Direct integrations: Zoom integrates with Microsoft 365, Google Workspace, Salesforce, Jira, and more. Teams keep working where they're comfortable, and Zoom fills the gaps.
- Reliability and security: IT teams depend on Zoom Phone's 99.999% uptime SLA and built-in security and compliance controls. Zoom AI is designed with strict safeguards, too. Learn more about Zoom AI security and trust at Zoom.
- Top transcription and caption accuracy: Zoom outperformed Microsoft Teams and Google Meet in transcription accuracy and closed caption stability in a 2025 test by TestDevLab. The 2025 AI Quality Report also ranks Zoom first in rare-word recognition and flicker reduction across languages.
- Better value: Metrigy research found orgs with 1,000+ users spent 14% less on operational costs for Zoom Workplace vs. Microsoft Teams over five years. Core AI features are included with all Zoom Workplace paid plans, too.
How connected is your collaboration stack?
Take a 2-minute assessment and see where you stand — from "drowning in tools" to "dialed in."
Customer stories
Ciena's global workforce connects and collaborates with Zoom
"Zoom Workplace gives us the ability to bring piecemeal products into a single platform we believe in. When you bundle, there is a cost advantage, but more important is the user experience. You do not have to jump out into all these different tools, you can unify them into one experience."
- Craig Williams, Chief Information Officer
BNSF Railway’s journey to a cloud phone system with Zoom
''Zoom Phone is very forgiving on operating in a network that is less than perfect. It can sustain latency, it can sustain packet loss, it doesn't need much bandwidth.''
- Silvina Petersilge, General Director, Telecom Engineering
Convera reimagines the digital workspace with Zoom
"Zoom AI is helping people be effective in meetings. People can be more present because they’re less concerned about having to take down notes. They can be emotionally engaged and more inclusive of who is in the meeting."
- Chris Blackstone, Director, Digital Workplace
Learn more Learn more about Sage
Sage Hospitality Group reinvents hybrid work using Zoom
"It's all Zoom, all the time in our office. Any organization that wants to simplify their ecosystem would benefit from implementing Zoom."
- Eric Skogen, Senior Director, IT Operations
Ciena's global workforce connects and collaborates with Zoom
"Zoom Workplace gives us the ability to bring piecemeal products into a single platform we believe in. When you bundle, there is a cost advantage, but more important is the user experience. You do not have to jump out into all these different tools, you can unify them into one experience."
- Craig Williams, Chief Information Officer
Whether you're reducing complexity, improving governance, or connecting how work happens across platforms, there’s a path forward.
Connect with us
Contact our sales team
Talk to one of our experts and see how you can make work simpler, faster, and
smarter for your teams.