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Attackers request one-time passcodes (OTPs), app download links, or anything else via SMS to inflate traffic with the intent to make money.
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This type of cyber attack uses automated scripts to create fake accounts, disrupt networks, or make fraudulent purchases.
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Account takeover fraud
Bad actors gain control of an account to pose as real users and make unauthorized transactions or steal information
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Criminals trick carriers into transferring the phone number to a SIM that is controlled by the fraudster.
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Impersonation fraud
Cybercriminals use fake or stolen identities to create fraudulent accounts for malicious purposes.
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Promotion abuse
Fraudsters exploit offers, like discounts or free trials, by creating fake accounts, sharing codes, or using bots to take advantage of user promotions.
Safeguard your platform from imposters and protect what’s real
Impersonation fraud, also known as new account fraud or sign-up fraud, can be devastating to both your business and customers. Detect and mitigate fraudsters with a multifaceted approach that includes:
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Increase conversion when you authenticate customers with their preferred method of verification. Send OTPs across channels like SMS, email, voice calls, and WhatsApp, or implement frictionless verification with Silent Network Authentication (SNA).
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Mitigate fake account creation by comparing user supplied data against authoritative sources using the phone number as the key.
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Check if a phone number could be a Voice over Internet Protocol (VoiP) number since it may be a disposable phone number that should not be used as an identity factor.
68%+
global conversion rate with Verify**
$103M
million saved by Verify Fraud Guard*
5.1B
billion validations per year with Verify **
90%
reduction in user validation time using Lookup Identity Match***
Resources
Discover tools and insights to level up fraud prevention
Not a developer? Not a problem.
Work with Twilio Professional Services to build a new user verification flow.
Twilio Verify Fraud Guard is backed by 100% guaranteed protection from SMS Pumping Fraud. Terms and conditions apply. Geo-permissions prevent traffic in countries where you don't do business. And Lookup secures you against SIM swap and non-fixed VoIP.
Discover dedicated APIs that verify the legitimacy of users so you can confidently grant access.
Utilize mobile identity signals to understand who you are engaging with.
Leverage fraud detection systems powered by machine learning algorithms to identify and mitigate fraudulent activities.