Step 1
Integrate
Use Twilio’s developer-friendly platform and APIs to integrate with your appointment system database or customer relationship management system.

Step 2
Create workflows
Write code or use our low-code Studio editor to create workflows to send appointment reminder texts, emails, or phone calls.

Step 3
Schedule and send notifications
Schedule appointment reminders to go out at a set time—like one week, two days, or one hour before the appointment.

Step 4
Confirm, reschedule, or backfill
Collect responses by email, text, WhatsApp, or voice to confirm. Then reschedule or backfill any last-minute cancellations.

Step 5
Update system
Log confirmations or changes in the customer’s record and inform employees.

• Send text appointment reminders as SMS, MMS, or WhatsApp messages with reliable global delivery.

• Use two-way conversational texting to confirm and reschedule appointments as necessary.

• Send appointment reminder emails to customers who prefer to receive communications in their inbox.

• Call customers with automated reminders and let them reschedule appointments through your IVR if needed.

// Send appointment reminders using Twilio with Python
@python_2_unicode_compatible
class Appointment(models.Model):
    name = models.CharField(max_length=150)
    phone_number = models.CharField(max_length=15)
    time = models.DateTimeField()
    time_zone = TimeZoneField(default='UTC')
    # Additional fields not visible to users
    task_id = models.CharField(max_length=50, blank=True, editable=False)
    created = models.DateTimeField(auto_now_add=True)
    def __str__(self):
        return 'Appointment #{0} - {1}'.format(self.pk, self.name)

Alerts and notifications

Drive engagement with alerts and notifications on the channels your customers prefer.

Lead alerts

Instantly alert your team to new leads so you can follow up faster and close more deals.

Mass texting

Text customers at scale for promotions, updates, urgent alerts, and more.