WHO WE ARE
TP is a global partner that operates where people, processes, and AI meet.
We are a global digital business services company with nearly five decades of experience, serving clients across five continents. We help leading brands run and transform critical customer and business operations responsibly, reliably, and at scale, always working as one seamless team across different functions.
BEYOND NUMBERS
"As one" is a commitment. That's why the world's top brands partner with us for digital business services and customer experience elevated by AI.
62%
OF KANTAR BRANDZ'S TOP 100
ARE OUR CLIENTS
53%
OF FORBES' TOP 100
ARE OUR CLIENTS
48
YEARS
OF CONTINUOUS IMPROVEMENT AND INNOVATION
400+
LANGUAGES
AND DIALECTS
~170
COUNTRIES SERVED
FROM EUROPE TO ASIA, FROM AFRICA TO AMERICA
~100
COUNTRIES
WITH A TP PRESENCE
BEYOND NUMBERS
"As one" is a commitment. That's why the world's top brands partner with us for digital business services and customer experience elevated by AI.
62%
OF KANTAR BRANDZ'S TOP 100
ARE OUR CLIENTS
53%
OF FORBES' TOP 100
ARE OUR CLIENTS
48
YEARS
OF CONTINUOUS IMPROVEMENT AND INNOVATION
400+
LANGUAGES
AND DIALECTS
~170
COUNTRIES SERVED
FROM EUROPE TO ASIA, FROM AFRICA TO AMERICA
~100
COUNTRIES
WITH A TP PRESENCE
HOW WE DELIVER VALUE
Industry expertise, people, processes, and technology, orchestrated as one.
PEOPLE AND EMPATHY
Unrivaled global delivery platform with a presence in nearly 100 countries, powered by emotionally intelligent TP experts.
ADVANCED TECHNOLOGY
An AI-enabled suite of advanced solutions that augments live TP experts and optimizes business operations.
PROCESS EXCELLENCE
The highest operational standards, built on TP’s rigorous practices and methodologies.
DEEP EXPERTISE
Deep vertical and horizontal expertise, with our top 100 clients averaging 14 years of partnership.
INDUSTRY EXPERTISE
Extensive industry knowledge, experience, and proven practices.
DIGITAL BUSINESS SERVICES
We have the expertise and scale to deliver outstanding experiences anywhere, seamlessly integrating the front and back office as one.
Customer experience and support
Omnichannel customer service, tech support, digital experience management, and customer journey optimization across all touchpoints.
Revenue-as-a-service (RaaS)
Revenue-as-a-Service for B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven models.
Trust and safety
AI-enabled moderation, fraud prevention, and risk controls that protect users, platforms, and brands while ensuring compliance and safe digital experiences.
Collection services
AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise, managing billions in receivables annually.
Back-office support
Back-office operations across finance, accounting, HR, data processing, and workflow management to drive efficiency and accuracy at scale.
Data services and advanced analytics
The essential data foundation powering AI, machine learning, and generative AI through advanced analytics and data engineering.
Technology services
AI-powered technology services that run, secure, modernize, and scale enterprise platforms with end-to-end accountability for outcomes.
All TP services are delivered through operating models designed for scale, consistency, safety and performance.
OUR AI SOLUTIONS
Human+AI, done right.
TP.ai solutions bring together nearly 50 years of industry expertise and AI trained by domain specialists to solve real-world customer challenges.
Human-AI collaboration for smarter operations.
AI-powered assistant designed to scale operations.
AI-powered collections for faster, smarter recovery.
AI-powered sales operations that accelerate B2B revenue.
"TP’s approach to AI, like everything else they bring to market, is well thought out. It has depth, range, and applicability to the pain points customers are experiencing and the opportunity to address them using AI."
Michael DeSalles, Principal analyst
Frost & Sullivan
CASE STUDY
38% increase in sales conversions powered by AI-driven interaction analytics.
A leading American technology provider operating across six continents wanted to elevate sales performance while improving the customer journey. Facing flat conversion rates, high repeat contact volume, and a manual QA process that slowed improvement, the client needed an intelligent, scalable solution to optimize outcomes and enable fast, data-driven coaching. By deploying TP.ai Growth, the organization transformed insights into business impact, accelerating sales conversion, elevating customer experience, and improving operational efficiency across multiple countries.
CASE STUDY
38% increase in sales conversions powered by AI-driven interaction analytics.
A leading American technology provider operating across six continents wanted to elevate sales performance while improving the customer journey. Facing flat conversion rates, high repeat contact volume, and a manual QA process that slowed improvement, the client needed an intelligent, scalable solution to optimize outcomes and enable fast, data-driven coaching. By deploying TP.ai Growth, the organization transformed insights into business impact, accelerating sales conversion, elevating customer experience, and improving operational efficiency across multiple countries.
CASE STUDY
46% first-contact resolution with an AI-powered solution delivering secure, compliant banking support.
In a highly regulated environment where trust, privacy, and compliance are critical, Sparda-Bank West used TP.ai Connect to support a major digital banking migration. The Human + AI platform achieved 46% first-contact resolution with full traceability and built-in governance, enabling secure scaling. Discover how banks use compliant orchestration to improve efficiency, enhance CX, and manage risk.
CASE STUDY
46% first-contact resolution with an AI-powered solution delivering secure, compliant banking support.
In a highly regulated environment where trust, privacy, and compliance are critical, Sparda-Bank West used TP.ai Connect to support a major digital banking migration. The Human + AI platform achieved 46% first-contact resolution with full traceability and built-in governance, enabling secure scaling. Discover how banks use compliant orchestration to improve efficiency, enhance CX, and manage risk.
INDUSTRY-LEADING INNOVATION