About
Co-founder of Fin(formerly Intercom), creators of http://fin.ai AI Agents for Customer…
Articles by Des
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Jul 21, 2025
AI is built different
The number of startups that just YOLO their AI product out the door and cross their fingers that it works (on more than…
6 Comments
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Mar 4, 2025
✨Sparkling Specificity✨
“It’s only prompt-engineering if it comes from the O1 region of Cerebral Valley, everything else is just sparkling…
7 Comments
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Questions I always ask in a product review
Feb 9, 2025
Questions I always ask in a product review
I figured some of these might be useful to folks earlier in their career, certainly I wish I had them earlier, so here…
25 Comments
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5 types of people you work with
Jan 26, 2025
5 types of people you work with
I’m always reminded how much I trust someone when I’m emailing them with a request. I pay attention to my mind right…
15 Comments
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Fin invites are rolling out...
May 9, 2023
Fin invites are rolling out...
ʟᴀᴜɴᴄʜ ᴅᴀʏ Today Fin, our GPT-4 powered conversational support bot becomes a full product and our first few hundred…
8 Comments
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ChatGPT for Customer Service is here
Mar 14, 2023
ChatGPT for Customer Service is here
Hot on the heels of today’s GPT-4 launching, you'll be *shocked* to hear that we in Intercom have a new product release…
27 Comments
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Jan 31, 2023
Intercom's new AI features
The day ChatGPT launched our ML team got straight to work, asking how it could make Intercom better at Customer…
47 Comments
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Oct 28, 2020
Banners!
Today we launch banner messages: they're a flexible and simple way to show a message or update to your customers either…
1 Comment
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Sep 15, 2020
Launch: Intercom Series
We just launched Intercom Series, a visual drag and drop, campaign builder. It’s an incredible piece of work conceived,…
13 Comments
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Aug 13, 2020
Nothing starts finished
We have a huge release yesterday in Intercom, more on that in a second. For now I just want to remind startups of a…
4 Comments
Experience & Education
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Licenses & Certifications
Publications
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Automated Assessment in CS1
Australian Computing Education Conference
I presented a paper outlining techniques for automatically evaluating a students programming comprehension during CS101. This paper went on to be cited in several journal papers, and was scored one of the highest at the conference.
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Synthesis and Analysis of Automatic Assessment Methods in CS1
SIGCSE
This paper analysed computer science assessment, specifically programming skills, and presented some key areas where assessment was weak, if not flat out inaccurate. Whilst a contraversial paper in some circles, it has widely been accepted as an indication that the assessment of programming skill needs to adapt.
Honors & Awards
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First Prize in Computer Science
NUI Maynooth
Awarded First Prize for Computer Science & Software Engineering for highest grade amongst 71 students.
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IRCSET Scholarship for Science Engineering and Technology
Irish Research Council
I was selected to continue academic research in light of my academic performance over the previous 4 years.
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Intel Prize for Computer Science
Intel
Awarded prize & medal from Intel Ireland for achievements during my Computer Science & Software Engineering degree
Languages
Recommendations received
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2025 was our most successful year at Tines. Every signal told us to keep doing what we were doing. Instead, we built something new: Tines 3B. In…
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I've always enjoyed attending LeadDev, so very excited to be speaking at the upcoming LeadDev Berlin event on November 9th-10th…
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Bought my domain. Building my website. Blowing my tokens. Stay tuned.
Bought my domain. Building my website. Blowing my tokens. Stay tuned.
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Paper just raised $34M in our Series A from Accel and ICONIQ Paper is the pro design tool for teams shipping with agents. We are well-funded and…
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2 things happened in the past 3 days that are worth reflecting on, especially if you're someone who thinks AI is over-hyped or have constructed a…
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Excited to share what we've been cooking up for the past few months -- BasicBlock has acquired TrueNorth! We started six years ago with a dream to…
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