Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.

Industry

Software Development

Company size

1,001-5,000 employees

Headquarters

San Francisco, CA

Type

Privately Held

Founded

2011

Specialties

Customer Experience, Customer Service, CSAT, CX, Contact Center, CCaaS, Customer Experience Automation, Customer Experience Software, Contact Center as a Service, Cloud Contact Center, Contact Center Software, Call Center Software, AI Contact Center, AI Call Center, AI Routing, Workforce Engagement Management, AI Customer Experience Software, Enterprise Contact Center, Customer Experience Analytics, Customer Interaction Analytics, and AI Agent Assist

Talkdesk

• 371,431 followers

  23h

  We just released 𝐓𝐡𝐞 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐀𝐠𝐞𝐧𝐭𝐢𝐜 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐗 report, revealing that AI adoption has outpaced organizations' ability to turn AI investments into business results, and our survey of 250 CX executives has revealed some astonishing information: 1️⃣ Although 98% of organizations have deployed AI, only 15% combine agentic AI with cross-departmental orchestration to resolve customer requests end-to-end 2️⃣ While AI deployment is par for the course, 85% of organizations don't have the orchestration to unify a hybrid workforce with data and workflows across the entire customer journey 3️⃣ Contact center agents lose an average of 28% of their time switching systems, re-entering data, and searching for customer context 4️⃣ Organizations combining agentic AI and cross-departmental orchestration are 400% more likely to report major customer satisfaction gains 5️⃣ 80% of companies use fewer than 10 AI automations, 64% of businesses use specialized AI agents, and only 35% of brands retain customer context from one system to the next 6️⃣ Only 5% of businesses can quantify AI's impact on business outcomes To quote our CEO, Tiago Paiva: "Widespread AI deployment masks the reality that so few organizations can quantify AI's impact on business outcomes. As organizations shift from deploying AI tools to managing AI as part of their workforce, orchestration has become the defining capability separating experimentation from measurable business impact." This sentiment is echoed closely by our Chief Product, Technology and Customer Officer, Munil Shah, who said: "AI agents are becoming part of the customer experience workforce. But organizations need more than another AI tool — they need a way to manage how AI and people work together. We built Talkdesk Customer Experience Automation on the belief that AI creates value when it can coordinate work across systems, departments, and people. The research findings show why that orchestration matters: the companies seeing the greatest business impact aren't just adding more AI — they're orchestrating work across a hybrid workforce that delivers on the outcomes customers and businesses expect." Learn more about The State of Agentic Automation in CX report via the press release linked below: https://lnkd.in/guNEqk7e #PR #PressRelease #Report #BenchmarkReport #NewtonX #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

• 371,431 followers

  1d Edited

  🙌 Team Talkdesk is proud to share that our CEO and Founder, Tiago Paiva, has been selected as a finalist for The CEO Magazine - North America's 2026 Executive of the Year Awards! 🏆 This prestigious program honors executives whose leadership, vision, and achievements make a significant impact across their organizations, industries, and beyond. 💪 Our entire team is honored to be led by a passionate founder and CEO who challenges the status quo and drives us forward. 🌐 Thanks to his hard work and incredible achievements, he has earned his place among the 20 exceptional leaders shaping the future of American business, and our employees around the world couldn't be prouder. 🥇 Currently, an expert panel is evaluating who will be named "CEO of the Year," but there is another honor decided entirely by public vote: the Leader's Choice Award. ⬇️ Help us show our support by voting and reading the official finalist announcement below: 🗳️ Vote for Tiago here: https://lnkd.in/g5GTXki9 📖 Read the official finalist announcement here: https://lnkd.in/gUakS5w7 #CEO #CEOMagazine #Award #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

• 371,431 followers

  1d

  Banking leaders realize their physical branches are operating as blind spots, completely cut off from the broader member journey. When someone transitions from the contact center or a mobile app to a branch office, tellers and advisors must start from scratch. This disconnect leaves employees guessing and leadership without documented outcomes. Talkdesk has solved this problem: We are proud to introduce 𝐓𝐚𝐥𝐤𝐝𝐞𝐬𝐤 𝐟𝐨𝐫 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐂𝐞𝐧𝐭𝐞𝐫𝐬, a unified platform designed to connect tellers, advisors, and specialists. By bringing member experience automation directly to physical lobbies, frontline staff get complete cross-channel history instantly. Real-time AI guidance helps them drive retention and grow relationships while minimizing manual post-visit work. CX success no longer depends on digital convenience alone, but on how effectively you unite digital convenience with human interaction. Talkdesk for Financial Centers unites both sides of your business. Discover how Talkdesk can help you transform your branch offices today via the link below: https://lnkd.in/gx4TgFUN #TDFC #Finance #Banking #CreditUnion #Branch #Bank #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

• 371,431 followers

  4d

  We're proud to share that Talkdesk has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment and the IDC MarketScape: Worldwide Customer Experience Platforms for Insurance 2026 Vendor Assessment! We believe this highlights our ongoing commitment to driving AI innovation that helps our customers transform their CX operations. Because the IDC MarketScapes recognized us for: ➕ 𝐑&𝐃 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐫𝐭𝐢𝐜𝐮𝐥𝐚𝐭𝐢𝐨𝐧. 𝐀 𝐰𝐞𝐥𝐥-𝐝𝐞𝐟𝐢𝐧𝐞𝐝, 𝐟𝐨𝐫𝐰𝐚𝐫𝐝-𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐭𝐡𝐫𝐞𝐞-𝐭𝐨-𝐟𝐢𝐯𝐞-𝐲𝐞𝐚𝐫 𝐑&𝐃 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐥𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐭𝐫𝐞𝐧𝐝𝐬 𝐠𝐢𝐯𝐞𝐬 𝐓𝐚𝐥𝐤𝐝𝐞𝐬𝐤 𝐚 𝐜𝐫𝐞𝐝𝐢𝐛𝐥𝐞 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐧𝐚𝐫𝐫𝐚𝐭𝐢𝐯𝐞 𝐟𝐨𝐫 𝐛𝐮𝐲𝐞𝐫𝐬 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐧𝐠 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐯𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲. ➕ 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐚𝐮𝐭𝐨𝐧𝐨𝐦𝐨𝐮𝐬 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐬 𝐚𝐧𝐝 𝐡𝐮𝐦𝐚𝐧-𝐀𝐈 𝐛𝐚𝐜𝐤-𝐨𝐟𝐟𝐢𝐜𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧. Both are fully supported and in line with market expectations, reflecting a disciplined approach to automation, governance, and back-office efficiency. ➕ 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦 𝐬𝐜𝐚𝐥𝐞. 𝐀 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐛𝐚𝐬𝐞 𝐞𝐱𝐜𝐞𝐞𝐝𝐢𝐧𝐠 𝟓𝟎 𝐚𝐜𝐫𝐨𝐬𝐬 𝐜𝐚𝐭𝐞𝐠𝐨𝐫𝐢𝐞𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐬 𝐚 𝐬𝐭𝐫𝐨𝐧𝐠 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦-𝐝𝐫𝐢𝐯𝐞𝐧 𝐠𝐨-𝐭𝐨-𝐦𝐚𝐫𝐤𝐞𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. ➕ Measurable outcomes, such as documented cost savings, improved service levels, and higher customer satisfaction, demonstrate the company's ability to deliver tangible value to insurance clients. ➕ Robust compliance and security features, offering broad regulatory support and configurable privacy controls to meet the needs of regulated insurance environments. ➕ AI-driven automation capabilities, including multiagent orchestration, FNOL automation, claims, policy servicing, and renewals, enable insurers to streamline operations and enhance customer satisfaction. ➕ Deep insurance domain expertise and its purpose-built Financial Services Experience Cloud for Insurance, which is supported by dedicated teams with industry knowledge. To quote our CEO, Tiago Paiva: "We've long invested in both AI and deep vertical specialization, because we believe technology is only effective when it aligns with how an organization actually operates. As the role of AI in customer experience continues to evolve, we're focused on making that technology more capable, more contextual, and more useful to the businesses that rely on it." Learn more via the press release linked below: https://lnkd.in/gM2UpaQb #PR #PressRelease #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence