Voice AI for regulated industries including healthcare, insurance, financial services, and logistics.
Built for high-stakes phone calls where security and trust actually matter.
618,421,483calls resolved to date
Trusted by the world’s most security-conscious enterprises.
Infrastructure
Reliability on every call.
With every model custom-made for phone calls, your data never goes through third parties. No sudden changes to your model, pricing, or terms of service.
Help me build an agent…
Test
Test every scenario before going live.
Run tests on every edge case before hitting production to ensure every call goes smoothly.
0failing0fixed0reruns passing
Rolloutstaging
Omnichannel
Deploy one agent across many channels.
Customer interactions across Voice, SMS, iMessage, and Web Chat. Unified memory means your agent never loses context regardless of channel.
And all this with latency
so low you might miss it.
400ms
1,240ms
BlandIndustry Average
Enterprise deployments,
live in production in 30 days.
Day 01Discovery + scopingOur engineers learn your business
Day 14First end-to-end runVoice cloned, agent in test calls
Day 30 · LiveLive in productionYour team reviews calls daily
Day 07Build phase beginsVoice, conversation flow, and testing
Day 21Dry run + safety locksAll tests pass, ready for production
Day 01Discovery + scopingOur engineers learn your business
Day 07Build phase beginsVoice, conversation flow, and testing
Day 14First end-to-end runVoice cloned, agent in test calls
Day 21Dry run + safety locksAll tests pass, ready for production
Day 30 · LiveLive in productionYour team reviews calls daily
Encryption
AES-256 at rest. TLS 1.3 in transit. HSM-backed keys.
Data residency
US, EU, and APAC deployment options on request.
Access controls
Role-based access with least privilege. MFA on every production system.
Incident response
24/7 on-call engineering. Documented runbooks. SLA-bound notifications.
IVR replacement
Retire the press-1 phone tree. Callers say what they need in plain language, and the agent routes, resolves, or books it in one conversation.
AI call center
Stand up an AI call center that answers thousands of calls at once, around the clock, without adding headcount.
Inbound call agent
An inbound call agent greets every caller, verifies identity, answers questions, and hands complex cases to your team with full context.
AI phone calls
Make and receive AI phone calls at any scale, with sub-second latency, 40+ languages, and voices that sound human.
Outbound call agent
Outbound call agents qualify leads, confirm appointments, and follow up on every account, politely and at scale.
AI-powered call intelligence
Every call transcribed, scored, and searchable. Spot failure points, surface trends, and improve agents with data from real conversations.
Automated call response system
An automated call response system picks up nights, weekends, and volume spikes, so no caller ever lands in voicemail.
AI phone agent
Build an AI phone agent that sounds human, follows your playbook exactly, and plugs into the systems your team already uses.
Conversational voice AI
Conversational voice AI that handles interruptions, accents, and topic changes the way a person would, built on Bland’s own speech models.
AI contact center
Run an AI contact center that covers phone, SMS, and chat in one place, with every conversation logged, searchable, and routed to the right team.
Bland is an enterprise voice AI platform. Customers use it to build, run, and monitor AI phone agents that hold real conversations at scale. Agents work inbound and outbound, sound human, run on Bland's own infrastructure, and plug into the tools your team already uses.
One per-minute rate covers the language model, speech-to-text, text-to-speech, and telephony. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices. Pricing scales with usage. Enterprise plans are contracted based on volume, dedicated infrastructure, and compliance requirements.
Most production agents go live in two to six weeks, depending on how complex the conversation flow is. Bland's Forward Deployed Engineer team builds the customer's first agent end to end. They own the pathway, the integrations, and the test loop with your ops team. You're not stitching it together yourself.
Bland holds SOC 2 Type I and Type II, HIPAA, and PCI DSS certifications. The platform was built around these standards, not retrofitted to them. Self-hosted and on-premises deployments are available for the most sensitive workloads. BAAs and DPAs are in place for healthcare and EU customers.
Yes. Companies run full AI call centers on Bland: agents answer thousands of concurrent calls, handle routine requests end to end, and route edge cases to humans with full context. Bland works as a standalone AI contact center or alongside your existing team and telephony.
An IVR makes callers navigate menus with a keypad. Bland replaces it with conversation: callers state what they need, and the agent understands, acts, and resolves in natural language. Companies typically replace their IVR first, then expand the same agent across the full call volume.
Bland is designed to handle 100% of calls. Most customers ramp there gradually. They start with high-volume, repeatable work like appointment booking, intake, IVR replacement, and identity verification. Complex edge cases route to humans with full context. Over time, the agent absorbs more of the workload.
Bland supports 40+ languages natively, with real-time translation available in 23 of them. Agents can switch languages mid-call when needed. TTS voices are available for every supported language, and custom voice clones can be trained per language.