“AI Insights has been a game changer for us! Now we are updated weekly on Community conversations, and bi-weekly about Chat conversations, which has allowed us to address student concerns quickly. It also helps us keep stakeholders informed about what students are talking about and provide them with foresight they wouldn’t get elsewhere.”

Unibuddy is one of the strategic tools we employ to support students in their enrollment journey, and it is by far the most impactful in our toolkit. When I measure engagement in our CRM Slate, prospective students spend more time interacting with our ambassadors than any other channel or activity we offer.

“We could have never anticipated how much we would enjoy using Unibuddy. It’s something that’s now part of the calendar and we are excited to start planning how we are going to use it.”

“Conversation insights are a critically important part of using Unibuddy. We’re able to read what questions are being asked and what concerns our prospects have — and translate this into our marketing efforts.”

“I had to step back and check that the results were correct. It’s a really worthwhile final stage in the pipeline and has shaped how we’ll use Unibuddy even more this year.”

“We know that peer influence is such an important part of our prospective students’ higher ed choice. Giving them the opportunity to chat with our current students through Unibuddy has given confidence and a sense of belonging.”

“Our current student ambassadors get to share their personal experiences and give advice to prospective students. Our conversion rates are now significantly higher after students have communicated with an ambassador or staff on Unibuddy.”