I'm so frustrated with my FD staff and their ability to schedule patients. I've sent them to seminars. We've had team meetings to discuss how to schedule with input from the entire team. I've made them cheat sheets. We have a practice consultant who has worked with them.

And today's schedule is proof they are ignoring me or are doing it on purpose.

I think an AI interface could help with the problem. Specific issues:

• New patients: Not all adult NP need to be scheduled 1 hour with Dr and then 1 hour in hygiene which is normal protocol. We gave them a flowchart and list of questions to determine if they should be scheduled as above or for 90 minutes with the hygienist. Literally 3 questions. I have a 17yo new patient scheduled as an adult. She could have been scheduled 1 hour in hygiene.
• We have 1 intraoral scanner for 2 docs. We have color coded the appointments that need the scanner and told them how to offset the appointment so assistants do not need the scanner at the same time. My partner and I have crown preps scheduled at the exact same time today. Twice.
• Last week it was root canals at the same time. Also equipment needed at the same time.
• They do not get the concept of scheduling for production. I've literally had days that my first 3 hours were $0 because they scheduled crown seats, denture appointments, surgical follow-ups.

I did a search this morning and it seems the scheduling AI is geared to be a receptionist. I don't want that. I want an interface that alerts them or takes them through a flow chart when we run into these issues. An AI that would offer 3 options that fit all parameters.

Anyone know of any products or do I reach out to friends who code? Or if you want to offer other solutions. I'm open to it.