Get access to an easily nerd-sniped support team that feels like an extension of your own team.
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Standard
$29 /moBasic support for single developers and small teams. Great for personal projects and startups.
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36-hour first response time
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Technical architecture support
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Premium
$199 /moEnhanced support for growing businesses. Ideal for scaling applications and teams.
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24-hour first response time
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1-hour first response time for urgent issues
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Dedicated Slack support channel
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Quarterly Solutions Architecture sessions
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Enterprise
$2,500+ /moTop-tier support for large-scale operations. Perfect for mission-critical apps and enterprise deployments.
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4-hour first response time, 24x7
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15-min emergency first response time, 24x7
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Dedicated Slack support channel
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Quarterly Solutions Architecture sessions
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99.9% uptime SLA
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We're Not Afraid to Get
Our Hands Dirty
We're deep in the tech trenches and profoundly aware of all the potential gotchas involved with running fast-launching VMs in 30+ regions. Heck, we might even save you from a couple before you bump into them. Over time we'll get to know your apps and their unique pitfalls. There's no problem too big, no bug too tricky for us!
We Know Who to Call
We've got a direct line to the people building Fly.io—that means quick answers to your most pressing questions, and faster resolutions to inevitable hiccups. We'll never leave you hanging, give you the runaround—or send you to an AI chatbot.
And We're Fast
Running critical, Enterprisey type infrastructure? Enterprise plans get emergency support and guaranteed response times—so we'll be there when your new junior dev accidentally clicks "Rebase and Merge" on a Friday afternoon.
Support Metrics
We want to take the guesswork out of the support experience—which is why we've made our 30-day email support metrics public
How we're doing
We kept 99.7% of our response-time promises, answered the median ticket in 1h 8m, and 96.7% of surveyed customers rated us positive.
Support queue right now Low
What to expect on your plan
Enterprise 60% in 1h · 100% in 24h
Premium 50% in 1h · 98% in 24h
Standard 48% in 1h · 92% in 24h
Free trial tickets get answered too — 51% within the hour, no promise attached.
<15m 15m–1h 1h–4h 4h–24h >24h
Swipe Right on Us ❤️
We'd love to work with you. We have engineers all over the World, so it doesn't matter if you get in touch at 4am in Tokyo or 11pm in San Francisco—we're always ready!
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